Limeroad — item not delivered and already paid for item

Hi,

I placed an order on 2nd october 2017 order id #19090354. I did not recieve any call from the delivery person, but simply i got msg delivery failed & schedule another meeting. I sent another date to the respective mail id. But still when i track the item it says item returned.
I m not able to call any customer number, all are saying invalid numbers. Also thorugh mails i m not getting response.
Without the calling us how they can cacel the order. Also no one came at the address location.
I have already paid the money for item.
Kindly help.