Limeroad — item quality was very poor

Address: Khammam, Andhra Pradesh, 507002

We have buyed a product in lime road, as the product quality was very poor, we have returned the product, return request was approved and product was picked up, now the problem was in refund phrase, without our permission the money was credited into limeroad credits, we want to refund it in our bank account positively. But as it was not possible in the lime road to convert lime road credits into money in our bank account please help us to get our money in the bank account there was no option of bank account in the lime road profile we are unavailable to add bank account in the lime road please help us