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[Resolved]  Limeroad — Limeroad did not refund for returned product

Dear Sir/Ma'am,

I returned a sarree on 8th August, 2020 and when I mailed for refund, I did not get any response.
Upon continously sending emails after 2.5 months, now the customer care executive mailed that the product has not passed the quality check as the sent product does not match the actual product.
He told that they will not process any refund.
1.I did not even tamper the product and I returned on the very next day.
2.if the product does not match the product, how will the limeroad person accept the product when he came for pickup.

I returned the correct product and I am not sure whose mistake is this
Please help in resolving my refund issue.
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Aug 12, 2021
Complaint marked as Resolved 
LimeRoad customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2020
LimeRoad Customer Care's response As checked we are unable to process the refund of your order as the returned product didn't clear the quality check. Kindly refer to the return policy on our website for further clarification. -Team Limeroad
Nov 01, 2020
Updated by Akhisha Could you please elaborate what you mean by did not pass the quality check as I did not tamper the product and returned the product the next day.
1.The delivery executive who came to receive the return, checked the product and took it to for further processing.
2.Infact I received a low quality product and thats the reason I had to return it.
3.When I did not get refund in 1 week, when I mailed, the customer care team said we are still processing.
4.Now you say it did not pass the quality.
When I did not even open the saree completely and I returned the exact way it was, its not my fault and why should I lose my money for mistake done by someone else.
Request you to kindly process refund.
Verified Support
Nov 03, 2020
LimeRoad Customer Care's response We are getting it checked, kindly allow us the time our team will get back to you at the earliest.- Team Limeroad
 
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As checked we are unable to process the refund of your order as the returned product didn't clear the quality check. Kindly refer to the return policy on our website for further clarification. -Team Limeroad
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