Limeroad — limeroad is not refunding my money

My refund is pending since march. I have sent so many mails to the customer care team. They are saying due to lockdown they are not able to proceed. When banks are operating and limeroad has opened new order booking. Why can't they pay my money back. I know they are cheating. Exploring how to fight legally to get my money from them
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LimeRoad customer support has been notified about the posted complaint.
 
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Attached is the last response from limeroad. As per this, they asked me to wait till 4th May.

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