Limeroad — limeroad refund amount transferred to lr credits

Address: Haryana

Hi Team,
I have placed an prepaid order of two kurtis in April 2020 in limeroad but today I cancelled it but that total amount 2207 rs transferred to LR credits in limeroad to utilize for next purchase. I want the refund to my bank account only. I tried option to transfer to my bank account but it does not work.please help me