Limeroad — Lr not credited to my bank account

Website: Limeroad.com

Order a product from Limeroad on Date - 06-oct-2023 worth INR 240/- and I paid via phonepay
Order no. - [protected]
I cancelled the order on the day of order placed
I received the refund as LimeRoad Credit in LimeRoad App.
I initiated the transfer of money to PhonePe account.
The Money deducted immediately.
The transfer was done at 12:39, 6-oct-2023.
I still haven't received any money in my PhonePe account.
I wrote mails
The money is deducted from app and I got nothing in my PhonePe account.
I wrote mails and called on their customers care number, no one answered the call and they're responding so late via mails.

Please help me get my money back.

Thanks!