Limeroad — not credited or amount

Address: Flat No.401, Prabhavathi Coral, Kembathally Road, Doctor's Layout, Gottigere, Bannerghatta Road,, 560083

I have placed an order on Limeroad of a lehanga of Rs. 6052 on 11th Jan in which 50% of cashback was there which was supposed to get credited after the return period got over. My order was supposed to be delivered on 15th Jan but because of their logistics or sellers issue the product was not delivered to me on time.

After several follow ups with marketing team they told me that I will get my order soon and I received that order on 25th Jan.

The LR credit gets credited to me after the 7 days of delivery but after 7 days it was not credited and after my follow up with the LR team I came to know that because of their new policy or system upgrade my LR credit has been expired on 31st Jan. Without any call, msg, email how come this happened.

When I placed this order no rule was there but at the day of crediting my LR amount how sudden they went to a system upgrade without any prior intimation No call, no msg, No email.