Limeroad — Not transferred

Address: kavanakudiyil (H) vadayamady P.O near petrose 682311, kavanakudiyil (H) vadayampady P.O near kingdom hall

I had brought an iteam that cost 766 and its been delivered and it has no quality and it is too large for me and I return it and yesterday the man came a take the package from me and the fund is refunded ad LR Credit .
The there was an option to transfer LR CREDIT To bank account I clicked it and fill my bank details and it show successful transferred but no money was transferred to my account
My account details was very correct
Please help me