[Resolved] Limeroad — Order cancelled but did not receive the refund amount

[Resolved] Limeroad — Order cancelled but did not receive the refund amount

M monalikun from Noida, Uttar Pradesh Jul 24, 2015

Online order numbers are 1414156, 1413909. I cancelled the order on 17th July but I have not yet received the refund amount. I talked with their customer care twice. First time he replied that he had made the transaction for refund and I will receive it within 7 days. Again I contacted today and the reply was he will send me mail in which I have to fill the bank details as previous transaction got failed due to some problem in their side. Here, my question is, if previous transaction got failed isn't it their duty to inform me about the same and take necessary steps. How can they just sit idle? Again after complanig today also, till now I have not received any mail to which I have to reply my bank details. Total amount is 2396 and I want the money to be refunded ASAP. Please let me know if I need to provide any details. Was this information helpful? No (0) Yes (0)
Aug 9, 2021 Complaint marked as Resolved LimeRoad customer support has been notified about the posted complaint.
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Comments

limeroad654

from Delhi, Delhi

Jul 25, 2015

Dear Monalisa,

I am so sorry for the inconvenience we have caused you.

I will just have my colleague connect with you to resolve the same at the earliest.

Regards,
Kirty Sharma
Team Leader

Unnathi Gundam

from Hyderabad, Telangana

Aug 7, 2015

i have not yet received the amount even after returning.i hope you people take a swift action and refund the amount as soon as possible.

daisy prakash

Jun 10, 2016

black spiral wall clock

i received today black spiral wall clock product .but the product is damaged pls return another one

neerajadega

from Bengaluru, Karnataka

Jun 13, 2016

based on confirmation product

i send an confirmation email but the confirmation reply is not come from limeroad site

LimeRoad Customer Care

from Delhi, Delhi

Jul 1, 2016

Verified Support

Hi Daisy, Apologies for your less than satisfactory LimeRoad experience. Please share the order number you are referring to or inbox the contact details associated with it so that we can resolve the issue for you asap. If you need help on anything else, please feel free to write to us at [protected]@limeroad.com or call us on[protected]/[protected]. Our working hours are 10am to 8pm, 7 days a week.