Limeroad — ordered a t shirt, order cancelled and not getting refund despite many mails

Ordered a v neck t shirt vide order no [protected] on 12 june 2020 and used lr credits worth rs 420/- to pay for the same. This t shirt was not shipped to me and after repeated mails finally the order was cancelled in july 2020 but amount charged has not been refunded to my lr credits account. Sending repeated mails requesting refund but their customer care is repeatedly sending a standard response saying this order was cancelled and please place a fresh order.

I request them to refund amount charged from me into my lr credits. All transaction details are available on the site and i have also attached screenshots of the order and mode of payment using lr credits from a previously refunded order no [protected]