Limeroad — product not delivered - (order no. [protected])

Address: Chennai, Tamil Nadu

I have ordered 2 shoes from your site limeroad, i have received one of the shoes on jan 7th. I got the notification over the mail and messages and the status on the limeroad dashboard as well.
But i haven't received the second shoe which is ballerina product. I had spoke with the customer support as well they were saying it got delivered by 10th of jan, but i haven't received any kind of proof for the delivery over message or mail. Delivered status is showing only on the limeroad dashboard.
Now am raising this as a complaint since today only i came back from abroad. Also, the delivery person from the limeroad has not entered to our community on 10th of jan since we need to approve the person before entering in to the house.
Note: i have checked nearby houses as well. Do let me know whom the delivery person has delivered.