Limeroad — Product Not received/Refund policy

Address: TH13, Zuari Garden city,Hulikere, Mandya, Karnataka571607

First the positives about this company - I didnt find the quality of the product too bad through the price is on a higher side.

Now all the negatives :
Regarding order No.[protected] mid rise pleated trouser, on their website order data shows that the product has been delivered but i havent received this product till date.

I have been writing through "Need Help" option available or the website since 4 days but didnt receive any response so far. wrote a seperate mail to [protected]@limeroad.com, no response.

The backbone of any business is their customer care, but limeroad doesnt have a dedicated customer care no. I got somehow through customer complaints a customer no.[protected] and after detailing the person my side of the story (the person sounded like a 10th fail and illiterate person) he confirmed that due to technical glitch the order hasnt been delivered and when asked about what needs to be done about it, the person disconnected call and never to receive the call again through it was ringing (doesnt it sound like some fraud is happening).

After this bad experience, i requested for the LR credits to be transferred to my bank account and here to it divides the amount in 2 categories - certain percentage of the amount to the bank and rest to google pay (doesnt even ask for google pay no. as I have my google accound in my other no. (not the one i use to order from limeroad) so what happens to that amount.

Again after this terrible experience, i rejected my another order and got LR credicts as refund and when I click for refund it shows two options (google pay and bank transfer), this time I only chose the option bank transfer (and google pay left for claiming) which was successful. when I went back to the LR credit page again, same amount reflects (Looks like some foul play)

I have another following orders 3 orders which which i opted for cash on delivery, i will refuse the order as I dont trust this company anymore

checkered ankle trouser
size: 32
Brand: FABNEST
₹ 453

floral print flared palazzo
size: 32
Brand: Jabama
₹ 523

set of 2 pleat detail trouser
size: 32
Brand: Real Bottom
₹ 523

I will only think of doing business with this company If all my issues are resolved to my satisfaction.