[Resolved] Limeroad — Refund and very bad customer service

Isha25

from Noida, Uttar Pradesh

May 27, 2017

Address: New Delhi, Delhi, 110039

Website: Limeroad

Hi,
My name is divya khanna i made an order on limeroad on[protected] of cod becos of some issue of online app i was not making payment through credit or debit card even after reinstalling the app so i called customer care for the same... They unfortunately not able to help me... And they asked that if delivery boy came and he don't have paytm i will carry full right to cancel the order which i did but i accept one order #[protected] after making payment of 348 rupees, unfortunately the size was not correct so i have to initiate the exchange on[protected] since then i called customer service multiple time they are not crediting my refund and wasting my money over phone by putting me on hold for longer than 15 mins i m really very unhappy with this. Please help i seriously lost faith on online shopping becos of this

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Jul 1, 2017

Complaint marked as Resolved

LimeRoad customer support has been notified about the posted complaint.

Verified Support

May 29, 2017

LimeRoad Customer Care's response Hi, we are sorry to know that you had an unsatisfactory experience. Please call us on[protected]/[protected]. Our working hours are 10 am to 8 pm, 7 days a week. Anurag!

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Comments

Nikkikhan5

from Mumbai, Maharashtra

Jun 5, 2017

I want to cancel my order. But whenever I call on your number it hardly has any option related to it... Please help me...

LimeRoad Customer Care's response, Jun 8, 2017

Verified Support

Hi Nikki, we are sorry for the inconvenience caused to you. Please send us your details by clicking goo.gl/QHNPIW so that we can fix the issue for you. Anurag!

Ilakkiya123

Jun 12, 2017

I placed an Order No : [protected], I want to return this order, as i didnt like this material.

LimeRoad Customer Care's response, Jun 13, 2017

Verified Support

Hi Ilakkiya, Please refer to the email we have sent to you about the same. Anurag!

Atsisi Nims

from Tezpur, Assam

Jun 13, 2017

Shoe i brought is too big doesnt fit me at allso i want to return it.

LimeRoad Customer Care's response, Jun 14, 2017

Verified Support

Hi Atsisi, I sincerely apologize for the inconvenience caused to you, which convinced you to return this order. I will be more than happy to raise the return request for you, however, the way our system is designed, it gives us an option of refund only in your bank account. Please follow the path given below and you will be able to raise the return by yourself. Log in to your account>Go to My Profile (right top on our website) > My Orders > Click on Return Tab of your respective order. Anurag!