Limeroad — Refund is not issued

Address: www.limeroad.com

My order number 71861328, the order was picked on 2nd july and its 13 july they haven't provided me refund.. They are saying 10 days quality check will be done then they will issue refund.. It's been 12 days but yet there quality check has not got over.. The customer care support team is very annoying and they don't have knowledge about what to do and what solution to be given.. They just copy paste the same thing..
Plz provide me my refund 😭🙏