Limeroad — Refund not credited and product missing

I ordered 3 products (Order number[protected] on 10th march. I got only 2 products delivered, while the 3rd product said it was delivered but did not reach me. I raised a complaint about it immediately. But no response was given.

The other two products were not good, hence i initiated refund and returned the products on march 18th. The status of the refund shows as processed on 19th march, but i have neither got limeroad credits nor bank transfer.

I have been using limeroad for a while and have never been cheated like this. Kindly look into this issue