Limeroad — Refund not initiated even after 17 Days of pickup

Address: LimeRoad, 4th & 5th Floor, Plot No. 48, Sector 44, Near HUDA City Center Metro Station, Gurgaon, Haryana - 122001, India.

In the entire e-commerce and online shopping industry LimeRoad has longest refund duration which torchers its customers. Despite such severe pandemic where there is no source of income still LimeRoad is keeping customer's money for almost half a month.
One of my Limeroad orders was picked up 17 days ago via. Shadowfax but refund is still not initiated by LimeRoad. The Shadowfax executive informed it has reached the destination but still these LimeRoad people are cheating and thefting away my money.
The Order ID of stucked refund order is [protected] .The total refund amount is Rs.1130
From last 17 days, it just shows a message that is quality check pending. and no progress is there. Also, there is no proper customer care number provided in your app or website and the number which I found doesn't work at all it just says the technical issue exists and disconnects the call.

If there is any issue with date order or shipping, at least tell your customers, it feels like you theft my money and ran away.

This LimeRoad is such a fraud and cheater company, if I would have known earlier I would have never ordered anything from it.
Dropped several mails and called around 100 times there is nobody to speak or talk. My straight question to you is who will provide the resolution then? I am waiting for my refund from last 17 days, this is the first time I shopped through limeroad and my experience is terrible.
Now I am afraid to order anything from that website because LimeRoad neither talk to customers nor process the refund. Where is my money?
I never through limeroad will ever bluff customer's money this way. Please initiate the quality check as soon as possible & initiate my refund immediately.
They bluffed Rs 1130 from me. I request release the product from word's longest quality check process and initiate my refund as soon as possible.
I have been waiting for last 17days. I am attaching the screenshots of my order status and pickup dates.