Limeroad — Refund/confirm my order

Today i ordered items from limeroad and paid through my google pay id whose upi id is [protected]@oksbi and transaction id[protected] and a total amount of 1087 was debited from my bank but there was no order placed in my limeroad account. I mailed to their customer support but they are not responding and even with the successful transaction i did'nt get any order number so i can't even complain them properly.