Limeroad — Self shipment cheating

Address: LimeRoad C/O M/s. A.M Marketplaces Pvt. Ltd. 5th floor, Plot No. 48, Near HUDA City Center Metro Station, Sector 44, Gurugram, Haryana-122001.

I bought a product from limeroad which was a bit large so i asked for exchange. They said that pickup service is not available. So u can self ship the product and we will refund u the money spent on shipping.. I self shipped a product to the address on the return slip.. Now the courier company is saying that the recipient has shifted.. And they are doing rto now... What should i do... Limeroad is really bad.. Plz help... My money has been wasted... Plz refund me.. The money spent on product and also on shipping..