Link Utsav — online appointment but plate & sticker not available at the fitment centre

As per the Online order no.HR56EFAF12-6C6E-4C for my car Regd.No HR51AR0249 I visited the fitment address as per the appointment on 24th Dec but neither the HSRP Plate & sticker was available at the fitment address and neither he was aware of the same.He said he has no information when the plate will be available.
What's the point of taking online appointments and getting the work done smoothly?
Please look into the matter and let me know when HSRP plate and sticker will be available at the fitment address mentioned in the work order.
Please look into the issue on priority and resolve asap.