[Resolved]  Livpure — livpure pep pro++ water purifier

Address: Gurgaon, Haryana, 5600076

Website: www.livpure.in

I have brought the purifier 3 months back and it was working fine. From last week the purification process became very slow and the tank was not getting filled even if we turn it on for 10 hours continuously where in earlier it was taking 30-40 minutes to fill the 7 ltr tank.

I have tried calling the customer care 'n' number of times but it was not getting connected to the support team instead the call was getting disconnected saying "all the customer support engineers are busy and we will arrange a call back soon". I haven't got any call back. Finally after one week of continuous attempt i got the call connected to customer care once.
I have told them the issue and they registered a compliant. One person who came to my home has replaced the sediment filter and asked me money 450 rs which i have denied to give since the customer care person already told me not pay anything. He has finished the work and water started getting purified fast, he left within 10 minutes by fixing it. Once he left the tank got filled in 20 minutes and it was not getting filled after that. The full tank light got turned permanently and didn't get turned off even after the tank got emptied. Purification was not happening at all (No inflow or out flow) i have called that person immediately but he told his shift got over and cant help today. He promised come and check it next day morning but he didn't come. I called him again and again and he was telling some excuses.

I called customer care and again the same experience. Call was not connecting at all. After 2 hours of attempt i could get connect one person and he registered another complaint. Till the time the engineer was fixing the issue at-least we were getting water though it was taking time. Now no water at all. They are telling 48 hours to solve this. We have paid and brought this item to get good water, what we are supposed to drink for 48 hours?. We are having cauvery water only in our home then how come sediment filter got blocked in 3 months? Why the sediment can't get cleared by itself like other company water purifiers?