Claimed

LivPure Complaints & Reviews

www.livpure.in

2.1

Updated: Dec 3, 2025

Complaints 858

Resolved

356

Unresolved

502

Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to LivPure

Having problems with LivPure?

File a complaint and get it resolved by LivPure customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

LivPure

LivPure reviews & complaints(858)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I am sharing my experience so that no one else has to go through the level of frustration, stress, and time wastage that I have faced with Livpure/Livpure Smart.

My purifier was installed on 3rd November, and immediately the TDS dropped to an unsafe level of 20. Since then, I have raised multiple tickets, yet no technician visited on time, many calls went unanswered, and several tickets were closed without anyone contacting...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,

I am writing to lodge a formal complaint against Livpure for their extremely poor customer service and failure to resolve a critical issue related to my RO water purifier (water is not coming from last 12th Nov'25).

On 12th Nov 2025, I raised a service ticket with Livpure reporting that my RO had stopped working and water is not coming. Despite repeated follow-ups from last 4 days, there has...

Helpful

Found this helpful?

Write a comment

Address: Fatehganj West, Bareilly (UP)- 243501

Website: livpure.com/products/livpure-pep-lite-7-l-ro-copper-water-purifier-black

I purchased a Livpure RO system through my credit card. Later, I cancelled the order, and the company confirmed the cancellation. However, even after several weeks and multiple follow-up emails to [protected]@livpure.com, I have not received my refund.

The company only sends feedback emails but gives no proper response or resolution.

My Order ID is LSHPY161153, and the Order Date is[protected]. The purchase...

Helpful

Found this helpful?

Write a comment

Address: Livpure Smart Homes Pvt Ltd, Plot No 221, Udhyog Vihar Phase 1, Gurgaon, Haryana, 122016 India

I have been trying to contact Livpure for several days now for getting the Livpure rental water purifier subscription cancelled and get my deposit refunded. However, I have not been receiving any satisfactory answer, neither the subscription has been cancelled yet nor the water purifier has not yet been Picked up and nor the deposit amount has been refunded,

Ticket No.[protected] raised on 9th Oct but still no action....

Helpful

Found this helpful?

Write a comment

I purchased a one-year Annual Maintenance Contract (AMC) for my Livepure water purifier (Model: LIVBOLT+COPPER RO+UV+Min+Cu) on 03 October 2025 through their official WhatsApp support team. I made a payment of ₹4, 556 via Google Pay, which was acknowledged at the time of purchase.

However, even after 10 days, there has been no technician visit, no AMC activation, and no proper response and No technician visit from the customer...

Helpful

Found this helpful?

Write a comment

Address: Bhubaneswar, Odisha

I have been facing filtration issues with my Liv Pure RO and the TDS levels are gone higher making the water undrinkable. I have called the local service provider (LN Enterprises), and they said that the filters need an urgent replacement. Since then no one came to either replace the filter or clean the filters. I have raised official complaint with the customer care and they have provided two contacts i.e Mr. Aditya & Mr. Pratay.
I...

Helpful

Found this helpful?

Write a comment

Dear Team,

I am writing to formally bring to your attention a concerning incident involving one of your service engineers, Mr. Anjaneya C (contact no. +[protected], during a service visit on 20th July 2025 for our Livpure WP Gaze RO+UV+UF 7-litre water purifier.

We had raised a service request through Reliance RESQ under our active AMC. The service request details are as follows:
Request ID: [protected][protected]br...

Helpful

Found this helpful?

Write a comment

Hi I am writing to inform you that I purchased an 1 year AMC plan from Livpure technician which cost around 5499/- on 15 Jul 25, Today it is 18 Aug 25 and till now the AMC is not yet activated.

When I consulted the customer care, they said As per their records, I purchased AMC on 8 Aug 25 with some different amount but still it is not activated. Livpure is unable to give me proper solution instead of this, they are sharing...

Helpful

Found this helpful?

Write a comment

Address: 12, Priyarams apartment,raceview colony first Street, Guindy, Chennai

I brought my Livpure glo lite before 1 and half years but they haven't done not even one free service during first year of purchase or paid service after the one year and now my purifier tap broken I am complaining this issue for the past two months and no service person came to my place to repair and every time while calling the customer support they will provide the contact number of the local service person or the service person will call us stating they will come tomorrow to our house and they won't visit us even after begging them and they won't answer the calls this is continuously happening and I am really pissed off.

LivPure customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been a subscriber of Livpure Smart RO since June 2023. On 23rd July 2025, I contacted Livpure Smart customer care to cancel my subscription and requested the pickup of the RO device, as I was relocating to another city by 31st July 2025.

Despite informing the support team well in advance and following up through multiple phone calls, no one from Livpure has come to collect the device. Each time I call, I am assured that...

Helpful

Found this helpful?

Write a comment

Address: VISAKHAPATNAM

We have high TDS of 500, informed 1 month before, still not rectified. I have 4 years of AMC, still so much delay for rectifying the complaint....

Helpful

Found this helpful?

Write a comment

Address: NIBM, Pune

I am a Livpure customer using their water purifier for over 3 years. I purchased an AMC (Annual Maintenance Contract) last year to get the filters replaced — for the first time since purchase.
However, no service has been provided for over 4 months, despite:
Repeated calls to customer care (always false promises of "escalation")
Emails to support (no reply)
Assigned technician not answering calls
Most importantly, the RO membrane — the critical filter — has never been changed, which is a serious health risk.
This amounts to:
Deficiency in service
Cheating and unfair trade practice
Misuse of paid AMC amount
I have already filed a grievance on PGPortal (Government) and will escalate to Consumer Court via e-Daakhil if no action is taken.
I urge others to avoid Livpure’s AMC unless they take full responsibility and resolve this immediately.

LivPure customer support has been notified about the posted complaint.

Jul 16, 2025

Updated by mschavan Update: I’m not the only one facing this issue—many customers have reported similar neglect and fraudulent AMC experiences:

Reddit: reports of deceptive AMC sign‑ups and repeated service failures

Voxya: complaints about scheduled services never delivered, risking family health
Voxya

MouthShut: multiple reviews stating no technician visits and poor support
Voxya
+9
MouthShut
+9
MouthShut
+9

This clearly indicates a systemic issue at Livpure regarding AMC non‑fulfillment and consumer deception. I request urgent action and resolution.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: h.no.3200 type IV sector I antophill block 222 mumbai-400037

Sir reparied on 01.07.25 through m/s jaiswal enterprises, mumbai vide their bill no.564 dt.01.107.25 for 2500/0. However after two days, filter is not working and it is dead to draw from water. Firm mobile no.[protected]/[protected]. Tf necessary action shall be taken to rectify it immediately. My contact no.[protected] email. Ravi. [protected]@gmail.com...

Helpful

Found this helpful?

Write a comment

Dear Livpure Customer Support,

I am writing to request the cancellation of my order (Order ID: JS08378DT). I have been trying to cancel this order for over a month now, but it still has not been processed.

Registered Mobile Number: [protected]
Registered Email ID: [protected]@gmail.com

Despite multiple attempts, the cancellation has not gone through, and I am extremely disappointed...

Helpful

Found this helpful?

Write a comment

Address: Bhopal, Madhya Pradesh

I had taken a Livpure Smart RO on rental basis. Now after only 20 days, I decided to return the machine due to personal reasons. However, Livpure refused to refund my security deposit, citing a hidden 90-day lock-in clause.

At the time of subscription, no clear or prominent communication was provided about the 90-day lock-in policy. Later, I found a small line hidden at the bottom of an email that mentions:
“If you...

Helpful

Found this helpful?

Write a comment

Address: Flat No-506 akshari sathavahana app abhi constructions anits collage road sangivalasa opposite to pavitra pharmacy 531162

Issue:
After the recent service of my Livpure water purifier, the TDS level of the water is extremely high. This is unacceptable and poses a serious health risk.

Details:

The service was just done, yet the water quality has worsened.

The purifier is not filtering properly and the TDS remains above safe limits.

This indicates poor servicing or incorrect filter settings.br...

Helpful

Found this helpful?

Write a comment

Address: Bhubaneswar

I purchased a Livpure RO on 22nd June after the sales representative told me that it would be delivered and installed by 25th June 2025.in Flipkart, it was showing delivery by 24th and installation by 26th June. As they have assured me that all will be done by 25th June, I bought from their company website. I was having a train on the 25th night, when I checked tracking website; it was showing arrival by 30th. I mailed them regarding the...

Helpful

Found this helpful?

Write a comment

Address: Mumbai

I renewed Livpure acmc for glo model on 12 June 2025 from livpure Executive Mr. Ujjwal.

It's more than 15 days the acmc is not active even after multiple phone calls and emails.

I would be glad if the company starts the acmc since the water purifier is due for servicing....

Helpful

Found this helpful?

Write a comment

The District Consumer Disputes Redressal Commission
[Your District Name], Tamil Nadu

Subject: Complaint Against Livepure RO Machine Service – Request for Cancellation and Refund

Respected Sir/Madam,

I am writing to lodge a formal complaint against Livepure, from whom I hired a RO water purifier machine. Despite raising a service request on 17th June 2025, the issue remains unresolved....

Helpful

Found this helpful?

Write a comment

Address: Gurgaon

Respected Sir/Madam,

I am writing to lodge a formal complaint against Livpure for their extremely poor customer service and failure to resolve a critical issue related to my RO water purifier.

On 11th June 2025, I raised a service ticket with Livpure reporting that my RO unit had stopped working. Despite repeated follow-ups over the past week, there has been no resolution provided. Every time I contact Livpure...

Helpful

Found this helpful?

Write a comment