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LivPure Complaints & Reviews

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Updated: Nov 14, 2024
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LivPure reviews & complaints(804)

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B
Baji shakin
from Hyderabad, Telangana
Nov 14, 2024
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Return request of Livpure water purifier

I am writing to express my dissatisfaction with the Livpure water purifier installed on 9th November, and to formally request its return and refund.

On the very day of installation, we encountered a serious issue: the entire kitchen was flooded with water due to the purifier malfunctioning. This situation not only created a significant inconvenience but also resulted in potential water damage to our kitchen.

We...
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P
premanku
from Howrah, West Bengal
Sep 18, 2024
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Filter replacement is not done ,

Address: 37, Shantinagar Hashkhalipool, Howrah ,Bengal

They are unable to change the filter for last 8 days ....
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T
TapasiY
from Hyderabad, Andhra Pradesh
Jun 18, 2024
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service not provided

Address: Livpure Smart Homes Pvt Ltd, Plot No 221, Udhyog Vihar Phase 1, Gurgaon, Haryana, 122016 India

As on[protected]

On the registered client phone number [protected], I have been using 'Livpure Smart Zinger Copper' Water Purifier on subscription basis with a monthly charge of around 700 rupees since the June of 2022. But since the last one and half month, I've been having issues with the purifier and Livpure is not resolving them in time. The attached image shows the complaints raised and how they are not resolved for days....
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A
Amitpathak2506
from Purnia, Bihar
Jun 15, 2024
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Koolblis 65l air cooler

I have bought livpure coolbliss 65l air cooler from amazon. On 10th June 2024 courier service delivered that cooler. When I plugin it it was not working so I lodged a complaint for repair on 10th June 2024. After the call I got a message from livpure that they have appointed a technical person whose name is Shivshambhoo Kumar. My service request number is JS-[protected]. On 11th June 2024 I got a call from Shivshambhoo Kumar and he asked...
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B
Bhanu T
Jun 10, 2024
Jun 17, 2024
This thread was updated on Jun 17, 2024
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Arrange for the collection of the device at the earliest convenience

Address: Hyderabad

Urgent: Request for Service Disconnection and Refund - Ticket #[protected]

Dear LivPure,

I am writing to formally address my request for the disconnection of your service due to persistent issues and to seek clarification regarding a recent notice I received.

The main problem leading to my request for service disconnection is that the hot water from the device smells unpleasant. Additionally,...
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J
jomonkc
from Bengaluru, Karnataka
May 29, 2024
May 30, 2024
This thread was updated on May 30, 2024
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AMC Fraud

To renew the AMC of my Livpure Water purifier, I searched the Livpure website for an AMC package, soon after that I got a call from your associate and she told me the details of my waterpurifer including model, serial, address etc. and offered a discounted price for 2 yrs AMC.
She told me to make the payment to the engineer who is going to visit and shared the QR code to pay.
However no technician came till now. Please look...
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S
sahil12198
May 21, 2024
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livpure no refund - after cancelling my subscription

I opted for the subscription plan from Livpure (On 9th May 2024) and made the payment online + submitted the KYC documents but no one came for delivery and installation yet

On 21 May 2024, I requested to cancel the installation request over call & refund the amount. I was said I will get a call from cancellation team to confirm my cancellation request.

However, after that, there has been no response or refund...
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H
harshit.sr001
May 21, 2024
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I want to cancel my order and need full refund because clearly they are not able to install RO or even provide service on time.

I registered with LivPure service & paid full amount on 5th May 2024, and even as of today the RO is not yet delivered after making many calls & complaints to the customer car. They keep the call on hold and then provide no proper resolution.

They asked me to return the delivery guy at the time of delivery in order to cancel the order and get refund, but there is no update on delivery till today after 15 days of making full payment.

I have the payment reciept
LivPure customer support has been notified about the posted complaint.
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    M
    Manish_2a
    from Kolkata, West Bengal
    May 18, 2024
    May 18, 2024
    This thread was updated on May 18, 2024
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    I dropped an email for re-installation of my connection on 14th May, till today no one came. Calling customer care everyday, they say that technician would come today but the technician never came. I raised service request with ID being[protected] and you closed that without resolving the issue, pathetic service.
    LivPure customer support has been notified about the posted complaint.
    May 18, 2024
    Updated by Manish_2a
    I also emailed the team, called the team, WhatsApp the team but of no use, false and fake promises with no action.
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      S
      Sagar phartale
      Apr 28, 2024
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      Recharge and water consumption

      Address: Bangalore

      Hello Livpure,
      I had recharged for one year on 21/08/2023.
      but before completion of one year, on 17/04/2024 it is showing all water is consumed.
      How is it possible?
      Please provide me with monthly water consumption details.
      In livpure application it is showing only water consumption statement from January 2024 to April 2024 only not before January 2024,
      that why I am asking you to provide me details...
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      P
      priyanka trivedi
      from Kanpur, Uttar Pradesh
      Apr 26, 2024
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      regarding the product liv pure water purifier services

      Address: Rock Landmark Apartment Flat No 305 ,Cv Raman Road Kaggdaspura

      I Have been using Livpure for 2.5 years. In Jan 2024, there were some issues with the Livpure machine. A service person came to check it and said that I needed to change all the filters. So, we bought the AMC service for 2 years. However, just two months into it, the membrane filter stopped working. When I raised a request, the Livpure service team informed me that the membrane for this year had already been replaced, so I would need to buy...
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      C
      Crystal77
      from Pune Metropolitan Area, Maharashtra
      Apr 24, 2024
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      urgent: unable to cancel subscription of livpure smart

      Address: Pune

      I am writing to express my dissatisfaction with the process of canceling my subscription with Livpure Smart. I have been attempting to cancel my subscription, but unfortunately, I have been unable to do so.

      NOTE : Date of cancellation - 20th April, 72 hours have passed and there is no cancellation call yet.

      I have followed all the outlined procedures and tried to cancel through the customer care and emails, and...
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      R
      rashmi.ureka@gmail.com
      Apr 21, 2024
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      Water Purifier part replacement not done despite AMC

      On 31.0324, AMC was renewed for 2 years with mandatory part replacement each year. However, till date no one has come for part replacement despite multiple follow ups. Req num-[protected]. Its been informed that parts are not available with the company. in view of the same, I request the company for compensation in failure to keep the commitment else they can refund the AMC amount along with interest....
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      R
      Rahul Territory
      Apr 17, 2024
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      I have raised the plenty of my concerns to LivPure regarding the service of RO. However, they just send the email and do nothing and close the complaint without any resolution. I raised #[protected] to get service as I already paid AMC charges for 2 years. The area manager is not receiving our calls now a days and just give us assurance that we'll resolve soon. It's been 5-6 months and we're still chasing the LivPure but no resolution as they said we have stopped giving service to customers because they closed the office in our area.
      LivPure customer support has been notified about the posted complaint.
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        C
        charanrajtc
        from kolar, Karnataka
        Apr 16, 2024
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        Resolved

        No maintenance and filter replacement support

        I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I purchased less than six months ago. Despite raising a request to change the filter over a month ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.

        This level of negligence is unacceptable, especially considering...
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        P
        Parthiban_25
        from Chennai, Tamil Nadu
        Apr 15, 2024
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        Livpure RO Not working from 03/29

        Address: Chennai
        Website: www.livpuresmart.com

        Since recharging my Livpure Smart RO on 03/29, it has failed to sync with the mobile application and has ceased functioning. Despite multiple calls made from 03/29 until now, the issue remains unresolved with no one attending to it from the Chennai office. This is the Second time I am facing a delay in service.
        It's frustrating to call on a daily basis to follow up on the issue.

        Finally on 05/04/2024 i got one Chennai...
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        T
        tarak ram
        Apr 13, 2024
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        Address: Vishal Dhii Towers, 1-8-295/4/6, Sardar Patel Rd, Sindhi Colony, Begumpet, Hyderabad, Telangana 500003

        I was purchased Livpure RO on March 29th, installation person came to my house after 5 days of order given till now not yet resolved.

        received damaged product, I given no of complaints but no response from them. Even we try to reach customer support also we cann't.

        One day miracle was happen customer care person lift my call and immediatly I said "Please cancel my subscription and refund my money".
        He agreed and said that with in 3 days my person will visit to your house and equipment will return after 7 days money will refund to your account.
        LivPure customer support has been notified about the posted complaint.
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          S
          SKGupta1304
          from Ahmedabad, Gujarat
          Apr 10, 2024
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          Cancellation & pickup not completed since 12 days.

          Address: Ahmedabad

          I am leaving the city permanently on 12/04/2024. I raised request for cancellation on 30/03/2024, when I received no response from them. I called again to confirm status and they said cancellation is rejected, since I missed their confirmation call, whereas I didn't receive any cancellation call. I requested them to process this, since then I have been calling daily and the only response, I am getting is it will be done by today, but the...
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          A
          ash1982
          from bangalore, Karnataka
          Apr 8, 2024
          Apr 8, 2024
          This thread was updated on Apr 8, 2024
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          No refund after subscription cancellation

          Livpure is one of the pathetic product. After installation, we frequently experienced health issues and there was no one to attend to us from livpure. There was delayed response after cancellation of subscription and till now, there is no refund from their side....
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          B
          Bubul Dey
          from Hyderabad, Telangana
          Apr 5, 2024
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          Website: www.livpuresmart.com/ro-subscription/nlp?utm_source=G_B&utm_medium=New_Brand_EC&utm_campaign=WAAS_Subscription_New_Brand_EC&utm_term=livpure&gad_source=1&gclid=CjwKCAjwwr6wBhBcEiwAfMEQs2u_yLpX

          Post sales LivPure is not providing the service which they are committed. Even after calling multiple times, there was no such action I could see from LivPure. LivPure customer service team provided details of two person (Nitish and Amarnath) to contact unfortunately after calling them for the 1st time, they stopped answering my call.
          LivPure customer support has been notified about the posted complaint.
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