I bought live pure ro in 2018 after my first year warranty done, i have opted for 2 years amc last nov.
Until its with the product 1 year warranty no issue, after which i am getting continuous issues.
Executive said every three months there will be an inspection. Anything goes wrong / not working we will change, since regular maintenance is there no issues will come, so i took.
Last december the ro membrane got a change and outer filter along with it.
In march again my ro not working, executive said again ro membrane gone need to change and pay 2500. I called customer care and they said to change looks like i dont have full info, finally he changed and went without charging. Not sure from my second year amc he changed it.
As regular maintenance 3 weeks back service person came and changed the outside filter, that also he asked me to pay then i said it can be changed twice for a single year amc then he changed and went without charging.
Now my ro has a leakage issue. I registered a complaint, a service person came and said motor issue and he can get it by next day. Also the ro membrane is gone again. And i need to pay 2500 this time to get it changed.
I am not sure the products changed by livpure in amc are original and good one. I have paid for 2 years amc just to be with no issue. Ro membrane is going for any issue with ro, what kind of design is this? Ro membrane is internal one and its costly any small issue with ro, ro membrane also goes along with it.
Also even if it 2500, its working only for 3 months. Whatever changed for me twice is it original one and is there any warranty or minimal time period?
In every three months general checkup why it is not checked properly?
I cant keep on changing for every three month 2500 along with amc for 10000 for 2 years.
If this is the case i would like to cancel my second year amc and go for another purifier.
I have created a ticket (Js [protected]) and wrote a mail (46477), every time you call though you chose english as language you will be connected to hindi rep and they do know english and say will give a call back you wont get that call back even you wait for years. Mail also same case i have written mail 20 days back and send reminder mail twice no response. They have a policy of auto close any ticket in 15 days even if it is not resolved. Now my ticket is closed without speaking with me or resolving the issue
Luckily you connected to english rep they will say i will escalate to lead and tech team they will contact me. No one called me for 2 days. And they have shared chennai head or some one number i called and explained the issue after that whenever i call he is not picking.
Worst customer service.
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