[Resolved] Livpure — RO

arun0885

Jun 20, 2020

Address: HO at Gurugram

R/s

It is brought to your kind notice that i have purchase amc from 21/04/2017 to 20/04/2020 of my live pure ro from your company. Due to some technical issues my ro is not working from 18/04/2020 and i have registered the same on your portal and received the massage that dear customer, your service request no. Js-[protected] & call closure code is 22834 allocated for[protected]to mahesh ji[protected] faridabad, [protected]. Please call [protected] for any query. But due to lockdown from march to may 2020 my ro was not repaired.

So that i have requested the company by emails and voice calls to extended my amc due to lockdown direct the concerned to repair it under acmc warranty but they are refusing to repair that ro under acmc

I have also received a call that labour charges are free but i have to pay the parts cost but in acmc contracts all expense bear by the company.

Thanks and regards

Arun sharma
[protected]

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Jun 20, 2020

Complaint marked as Resolved

It is brought to your kind notice that I have purchase AMC from 21/04/2017 to 20/04/2020 of my live pure RO from your company. Due to some technical issues my RO is not working from 18/04/2020 and I have registered the same on your portal and received the massage that Dear Customer, your service request No. JS-20041811091260 & call closure code is 22834 allocated for 2020-04-18to Mahesh JI (2000049) Faridabad, 9205988119 . Please call 18004199399 for any query. But due to lockdown from March to May 2020 my RO was not repaired. So that I have requested the company by emails and voice calls to extended my AMC due to lockdown direct the concerned to repair it under ACMC warranty but they are refusing to repair that RO under ACMC I have also received a call that labour charges are free but I have to pay the Parts cost but in ACMC contracts all expense bear by the company. Thanks and Regards Arun Sharma 9315001811 Email arun_sharma_1985@yahoo.com

LivPure customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2020

LivPure Customer Care's response Dear Arun, we believe that your concern has been addressed. Do let us know if you need any further assistance.