Love Pangolin — Product Not Delivered- Post Payment

Hi,
I had placed the order from Love pangolin on 8th Dec. Post ordering I didn’t get any tracking details. When I did email them I didn’t get any response. I did contact them on watsapp and on Instagram post which they said they would share tracking details.
Reply is below “ Our current dispatch time is 7 days once your order has been shipped out a tracking I'd will be shared with you for the same
Appologies for the delayed reply”

It’s 17th December and still I haven’t got any confirmation on the same. 9 days to my order now do they reply on watsapp now.
Can someone please help me on my order
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