Lufthansa — Non arrival of baggage at cdg airport, Paris, by Lufthansaflight lh 1030

Address: LUFTHANSA, Postfach 7 10234 6

LUFTHANSA, Customer Feedback, Postfach[protected] Frankfurt Germany
Dear Sir/Madam
Subject : Non arrival of Baggage at CDG Airport, Paris, by Lufthansa Flight LH 1030
This is a complaint for the trouble, and anguish caused by the non arrival of the baggage of my wife at CDG Paris from Munich on 25th March 2024
My wife Nav Nidhi Nagrath and I, Anil Yogendrapal Nagrath, both Indian citizens, , took Flights LH 93 and LH 1030 from Munich to Paris via Frankfurt, enroute to Cancun, Mexico, on 25th March 2024. (Booking code K9ZKM6). To our utter dismay we found out that one of our bags, with all the clothes of my wife, did not arrive at Paris at 10.25 am.
We were extremely tense as our onward Air France flight AF 650 to Cancun, was at 14.35 hrs. We made a complaint at the Lost Baggage Department, SBA, Complaint Reference no.CDGLH53752 and gave them the address of the Vidanta resort at Mayan Riviera in Cancun, where we would stay in from 25th March 2024 to 28th March 2024.we were to move to the Hilton Tulum from 28th March to 31st March, where we were going to attend a family wedding.
After reaching the Cancun resort on 25th, we spent much of our time making numerous frantic international calls, going to the market to buy clothes. It was vey worrisome and traumatic and our holiday at Cancun, for which we had paid so much, was completely ruined. Repeated enquiries did not give us satisfactory answers as to when we would get the bag. The bag finally came to us on the morning of 28th March, just 4 hours before we left for the Tulum Hilton.
We seek compensation for all the inconvenience and trauma caused to us by the negligence of your airline.
We seek refund of the Munich Paris ticket Euro 409.5 plus Euro 300 towards necessary purchases and international telephone calls in Cancun.

Faithfully,
Anil Yogendrapal Nagrath