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Lufthansa Complaints & Reviews

www.lufthansa.com

1.3

Updated: Oct 13, 2024

Complaints 120

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31

Unresolved

89

So far, so good. Lufthansa is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Lufthansa will keep up the work and continue to help more customers with their concerns even better 🤝

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My feedback to Lufthansa, FB ID 36705907

Unnecessary charges for name change on a booking

Most useful reviews

Airline cancelled ticket amount not refunded

Flight Cancellation // Baggage delay

Delay in Refund, No proper response

Lufthansa reviews & complaints(120)

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On our flight from Frankfurt to Amsterdam on the 12th of oktober we had a delay of 5 hours because of 2 defect airplanes. Our flightnumber was LH 0992 and two people were flying. Mrs. HMJJ Verstappen and Mr. AC Bol. I hereby ask you for a refund for this journey.
E-ticket number:[protected] and[protected]
Booking number: CHNL[protected]
E-mail address: [protected]@lumenetwerk.nl...

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Address: 282/C, 38TH CROSS,8TH BLOCK JAYANAGAR BANGALORE 560070

Website: WWW.LUFTHANSA.COM

While I was travelling from Frankfurt to Bangalore on 11th Sept 2024 by flight LH754 One of my registered baggage has been damaged during transit. I have reported same at Bangalore airport and Lufthansa officials have noted down the necessary details and photographs of the damaged suitcase. The mail received from Lufthansa has the file reference no. BLRLH16763 of the complaint. When I am trying to register the baggage complaint In the web...

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This is my second try!! As i had to register for complaints, my whole complaint disappeared. Another thing that is not working.

I flew w Brussels Airlines to Frankfurt, ran to Z50 to get my plane, only to hear it was delayed/cancelled. Nobody had informed me, although i am on the lufthansa and brussels airlines app.

I was sent to Customer Services from there ! Hello to all foreigners in your airport… it is...

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Address: LUFTHANSA, Postfach 7 10234 6

LUFTHANSA, Customer Feedback, Postfach[protected] Frankfurt Germany
Dear Sir/Madam
Subject : Non arrival of Baggage at CDG Airport, Paris, by Lufthansa Flight LH 1030
This is a complaint for the trouble, and anguish caused by the non arrival of the baggage of my wife at CDG Paris from Munich on 25th March 2024
My wife Nav Nidhi Nagrath and I, Anil Yogendrapal Nagrath, both Indian citizens, , took Flights LH...

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Address: mutylareddy nagar 7th lane, beside teja homes,Amaravthi road

I have booked a flight from(Booking ID -UXBK2R) Hyderabad to Denver ( air India and luftansa) and paid Rs8350 for additional baggage in Hyderabad but during the connecting flight in Bangalore luftansa claimed that Air India took wrong amount for additional baggage so they made me pay Rs(9643)one more time stating that Air India will refund the previous Amount .

Now Air india declining to refund the amount, who will take the...

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I was returning back from Switzerland in your airlines on 23 Sept 23 on a business class ticket. I was involuntarily downgraded from Business class to Economy. The flight staff at the counter handed over a compensation voucher mentioning that I will be getting this in a weeks' time, I haven't got the compensation for almost 6 months now.

I wrote an email to your customer care, called a few times, unfortunately there is not...

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Address: 11917 Honor Guard Ave, Charlotte, USA

Firstly, I would like to bring to your attention an incident involving the transportation of my pet. As mentioned before, it seems that there was an oversight on behalf of your staff, resulting in my pet not being loaded onto the flight. This situation has caused me both mental and financial stress. I kindly request reimbursement for the inconvenience caused.

Secondly, I have yet to receive an explanation or justification for...

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Address: LUFTHANSA INDIA

My More & Miles Travel Id [protected]
I have been trying to book air ticket through Lufthansa website since 1st December 2023 for my journey from Mumbai India to Calgary Canada and return. Journey dates are June 11, 2024 from Mumbai and November 21, 2024. Up to the stage of payment, everything was smooth. However when I make payment by using VISA debit card, the system shows message as - SOMETHING WENT WRONG. PLEASE CONTACT SUPPORT...

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Please help. No numbers listed that I can phone in South Afrtca. Flight LH577 - Order number JC6F3T. When my son previously used Lufthansa the flight was overbooked and he was put onto another plane. I am trying to avoid that as he was suppose to already be in Germany....

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Good day
I am writing to express my extreme dissatisfaction and frustration with the service provided by your airline during my recent trip from South Africa to Berlin ( Via Heathrow ). Unfortunately, the series of events that unfolded have not only marred our holiday experience but have also left an indelible negative impression of your airline's customer service.

My sister and I were scheduled to travel on EW 9467...

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Address: 7941

Ticket No.[protected]
Flight Code: JTKTM4
Flight postponed on 15.04.2023 as travel visa delayed.
i travelled on 17.04.2023

Postponement charge was $448
Deduction done from visa card: $552
Complaints through [protected]@flighticketexpert.com
Lady called Rosy by phone and email.
Nor resolved since April 2023 when i travelled to now.

Kindly resolve and refund the...

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Address: Kamal Singh Rathore Mobile No. 0091- 9910255850/ 9711041219 Email: singhppppp@yahoo.co.in, ppsthanua@gmail.com

REMINDER

Dated:OCT 16, 2023 OCT 13, 2023, OCT 06, 2023

OCT 04, 2023, SEPT 30, 2023, SEPT 29, 2023, SEPT 27, 2023; Sept 26, 2023

Dear Sir,

Subject: Complaint No. DELLH89057(Checked Baggage Tag No. [protected] at Sarajevo Airport has not received so far).

I had registered a missing baggage complaint at Delhi airport on August 31, 2023 (complaint No. DELLH89057). However,...

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Website: flights.booking.com

I tried to pay online for excess baggage in Booking.com (lufthansa airlines). The payment failed, but the money was debited. Inspite of contacting customer service several times, the money has not been refunded yet. It has been over a month since I initially contacted the company. They always say that the money will be refunded in a few days, but the money was not refunded.

Amount: INR 10906.56
Transaction ID: [protected]br...

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I am trying to select or upgrade seats on an Athens to Houston flight this coming November. The Lufthansa website shows my booking, but will not let me select seats. I called the 800 customer service number and was advised that I could not select seats until 23 hours before the flight leaves. I have never had this issue in the past and find this hard to believe.

I tried the Lufthansa chat feature and it kept referring me back...

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I need to manage my booking under code: 4FDEVB, with TKT number[protected]booked na paid for).
I surch under my bookings/manage booking and always shows: ERROR????...

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Hi we were 4 pax flying on[protected] from Mumbai-Frankfurt-cancun and return on[protected] cancun-Frankfurt-Mumbai we were suppose attend family wedding and 4 days holiday we all had all the valid documents passport, schenzhen visa, hotel transfer, hotel booking and 1 pax even had Mexico visa despite having all this documents the checkin counter and manager due to there lack of knowledge they didn’t let us board and hold our passport for...

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Your e-mail dated 05 July 2023 has reference whereby confirmation was sent that lost baggage claim will be paid. It is now more than 6 weeks later and NO refund has been received. Lufthansa mail for reference below - please provide update as soon as possible:
Dear Archibald Norval,

There is good news: You get money from us!

We will reimburse you for your purchases in accordance with the legal requirements...

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Dear Lufthansa Customer Support,

I hope this email finds you well. I am writing to bring to your attention an unfortunate situation I encountered while booking my recent tickets with Lufthansa. I booked the tickets for the following itinerary:
Booking code:SEXT5N : Edinburgh to Frankfurt to Munich and to Bangalore, with travel dates 24/11/2023 and 24/02/2024.
Booking code:SHHDB7: Edinburgh to Frankfurt to Munich...

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Address: Mumbai

Hi,
I was travelling on Tuesday (06th June 2023) from London-Munich-Mumbai using Lufthansa LH 2483 & Lufthansa LH 766
My baggage is completely damaged due to mishandling
I raised complaint with Lufthansa staff on airport, they did fill form and said i will get call within 24 hours, but nothing
I am trying to reaching customer care but no luck.
Excecutives are always busy and i cannot connect them
Need...

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I traveled on EK569/EK927 (HAHCVW) to Cairo and LH587/LH494 (698XBX) to Toronto. At the airport the airline staff was requested to checkin 2 bags to Cairo, but they insisted the bags be connected to YYZ, stating airline code share agreement. At arrival in Toronto the bags were said delayed and were going to be sent to the address of relative. After 2 days Missing bags file was created and bag content forms were filed. On follow up calls with...

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