Mahindra And Mahindra Complaints & Reviews

The undersigned visited koncept automobiles pvt. Ltd., lajpat nagar-iii, new delhi on 20.08.2017 for purchase of kuv 100 k6 2016 model colour - lava red on the call of mr. Mohit thakur, sales executive. The discussion was held over phone with him between 16 to 19.08.2017. On 20.08.2017, i met him at koncept automobiles, lajpat nagar, new delhi and he gave me deal finalization sheet which is as under and i exchange my old vehicle i. E. Wagon r lxi cng september, 2014 model, first owner and paid rs.15500/- as booking amount through cheque.
Mahindra kuv 100 k6 colour lava red
Ex showroom price (Rate as per 2017 list) - rs.660541.00
Registration - rs. 64310.00
Zero depth. Insurance - rs. 31778.00
Number plate - rs. 1050.00
—
Total - rs. 757679.00

Less: mahindra scheme - rs. 38000.00
Exchange bonus - rs. 25000.00
Insurance discount - rs. 12000.00
Cash discount - rs.40000.00
Old car value - rs.280000.00
Corporate discount - rs. 5000.00
—
Total - rs.400000.00
—
Payable amount - rs. 357679.00
Add: black roof - rs. 7821.00
—
Net paid - rs.365500.00
=
Rs.15500.00 by cheque & rs.350000/- through loan from icici, bank & rs.4000/- paid in cash as demand by financer (Koncept automobiles pvt. Ltd. Inhouse) for processing fee of loan in cash.

On 28.08.2017, the above said vehicle handed over to me and the invoice issued are as under which is not matching with the above quoted value. When i asked them then they submitted that we will issue invoice only whatever amount we have received. I request that you issue invoice as per rate list and minus the discount but they were not agreed. Now, i want to know that they have issued invoice as per rate list of 2016 or 2017 but i paid the amount as per 2017 rate list. The invoice issued by them is as under:-

Invoice value dt.23.08.2017 - rs.577540.00
Debit note dt. 23.08.2017 - rs. 84568.00
—
Total - rs.662108.00
=
Difference - rs. 95571.00
=

I want to know that the invoice issued is correct or not and there is a huge difference in amount. Pls let me know where is that amount.

It is also noted that on 28.07.2017 when i reached at home at try to lock car but my car could not be locked because sensor was not working. I immediately contact mr. Mohit thakur salesman about the problem. He assure me that when you come for number plate on sunday i. E. 3.9.2017 your problem will be resolved.

Today i. E. 03.09.2017 i reached showroom i. E koncept automobiles pvt. Ltd., lajpat nagar-iii, new delhi at about 11.00 a. M. Along with my son and met mr. Mohit thakur and asked him to resolve the problems. Firstly, he arrange to fix the number plate and there was bubbles in roof which was blacked through showroom and paid for this. They assured that you run your car atleast one month it will resolved automatically and lock (Sensor) was also not working. They send a man namely mr. Pankaj with us to visit workshop situated at a-40, mohan estate, new delhi for checking the lock problem. During going to the workshop suddenly left side tyre (Driver side) was burst and car disbalance and our life (Me, my son and mr pankaj) come in danger because there was lot of traffic behind us. I controlled the car and kept in side, at that time the speed of car will be around 45-60. When we opened tyre myself and mr. Pankaj, the tyre, rim and tool kit was found old and tyre was with tube. At the time of selling it was told that tyre is tubeless and radial. We changed tyre and reached workshop.in between i talked to mr. Arora, vp sales, koncept automobiles and mr. Mohit, they said there is mr. Vijay srivastava, service manager he will help you. When we reached workshop, i request mr. Vijay srivastav to check the car. He checked and found that tyre, rim and tool kit were old and workers who were there, also confirmed that the tyre, rim and tool kit are old. I also lodged my complaint customer care over phone twicely.

I make a call on 100 to call police to investigate the matter because koncept automobile, lajpat nagar misrepresent and cheated us. Due to this our life come in danger. Police visited there and inquire the matter and direct mr. Vijay srivastava, service manager that the rim, tyre, tools are old one. It is better to change the car and talked to koncept automobiles, new delhi. Mr. Vijay srivastava discussed with mr. Arora, vp sales. I was there 3-4 hours, neither my lock problem resolved nor no phone call come from showroom to give any assurance. It cleary shows there intention that they are well known about the tyre, rim and tool kit. Mr. Vijay said you leave your vehicle here to resolve the sensor problem, it will take 3-4 hours.

I request him to fix damage tyre in car and i will visit showroom to discuss. There was mr. Dinesh panwar, mr. Mohit thakur and 2-3 persons also. They straightway said we are not responsible for this mahindra is responsible for all this. We will take this issue with mahindra. How this problem arise and how the old tyre, rim and tools are old one. I simply submit that i am not interested in this car and you refund my money so that i can purchase other car. Due to this incident, i will give zero number to showroom, sales executive and service centre for non co-operation. I will not suggest to anyone to visit/purchase mahindra vehicle. I am having very good experience with maruti and i am using maruti vehicles since 1989 and no problem have been faced. I tried to change but having very bad experience with mahindra.

Later mr. Dinesh panwar said you leave your car here we will take this issue with mahindra and we will drop at your residence. They dropped me at my residence at about 5.30 pm. They checked rim, tyre, sensor and tool kit and said we will change by new one.

Now, i request yourgood self that refund my money whatever i have paid. I am not interested to keep this car.

Thanking you,
Hemant kumar kaushik
C 02/121 saket dham, r. S. Park, sec-5 sahibabad,
Ghaziabad-201005 (Up)
[protected], [protected]

I have thar crde 4wd 6 seater ac, which i bought on nov 2015 from eram motors pvt ltd calicut - kerala
Chassis no: ma1sl4bunf2k66669
Engine no: buf4k96863

Now for the past 1 & half years am facing an issue with my thar.
Though i work in gulf, the use of vehicle is also limited and in my home my father also takes it sometimes only, because he have another 2 vehicles.

The issue is, when we park the car and then try to take the vehicle after more than 2- 3 days, the car does not move [ front or back ]. It remains stuck mode. The back wheels doesn't do any action. How much we try to put move by changing gear in front or reverse, but no luck. I believe that this very important technical defect.

This do not happen every times. Moreover this happend for more than 3-4 times in more than above period. So all the time when this problem arise, we call eram motors kozhikode and they used arrange the vehicle to pick up.
You can also check the history of my vehicle in the system.

Presently, 2 week back i faced the same issue and coordinated with eram motors and they arranged some people from kannur branch and they have taken and informed me that they have solved the issue now.
As they were telling for all 3- 4 times.

But as a customer, i have faced the same issue for lot of time and i cannot accept my vehicle until i get full guarantee that the same issue will not happen anymore. As i already informed that i get a chance to use the vehicle for only limited time. So in such a case am not able to use my vehicle and instead running behind the same repeated issue at all time. Then what is the use of purchasing or owing your product mahindra thar.

So, i kindly request the company to get rid of my problems and find a best solution to solve this permanently. Then only i will pick my vehicle from kannur.

Warm regards

I did purchase a thar jeep about 6 months back fro era motors calicuty. Since the purchase i have contacted them to modify the jeep with front and back bumpers etc. As i live abroad have made several contacts with the agency and always their reply is not available. They are so irresponsible and arrogant. Can the company help me.

Sebastian joseph
+[protected]

I had buy tuv 300 from shiva auto car (India) pvt ltd at papeeganj, new delhi on 9th aug 2017. I have paid rs. 2100 to traffic police on behalf of shiva auto but till date they have not returned my money. Imran & gm has confirmed will pay you.
Another original rc yet to be received by us. They have informed that it will take 90 days, whereas scorpoi rc was received by mr. Ashish bhatia from rohini dealer.

This is not a good service by this dealer.
Regards,
Vijesh kr. Gaur
[protected]

The ABS sensor light of my Scorpio is always on and the break is not working properly even after several services at your show room.
We have done the service at Eram MOtors Thrissur.the service supervisor said, replacement of ABS is the only solution for this Complaint. Mahindra And Mahindra is the maker of this vehicle. So please consider.
The kilometers run is 71863

Car. Type Scorpio year 2010 mhawk

Shaju ;MP
Mullakkara house
Muttithady po
Thrissur 680317
Ph. NO. [protected]

I have brought new vehicle from mahindra showroom located at verna, goa. My vehicle no is ga-07 f-5378 i had problem with gears so i had shown in the showroom. They done the repair work 15 days back only. Now again the same problem is there, i m unable to drive the vehicle. The showroom people always give me reason like either they don't have parts or it will be available in 2-3 days or there is no technician. Last time my vehicle was in showroom for at least 15 days. Now also the same story is being repeated. Now they r saying there is problem with supro model only. Showroom people doesn't matter that vehicle is in off condition, but i m facing double loss as anyway i have to pay the installment & i m not getting any use of the vehicle.
If you are unable to solve the problem at least stop selling further units as more people are going to suffer. I will never advise anyone to go for mahindra again. I m so disappointed with mahindra. My contact no is ([protected])

Dear,
From last 6 months i am facing problem on my car as it is only 1 year old only.
There are technical & manufacturing fault on vehicle. At my home town there is authorised mahindra & mahindra service center (Star india agency, rupnarayanpur, kharagpur) i visited this service center several times along with my vehicle & they ask to keep the vehicle for observation infact 2 times they kept for 30-40 days to rectify, still they are fail to resolve.
Whenever i logged my complain they take excuse that our technical team checked but no issue has been found, if there is no issue then why every time they are changing the spares parts & asking to make the payment.

I am really frustrated with this type of support from mahindra & mahindra.

Last & finally i have been decided & request to company exchange this car with another model or refund the entire amount.

Please help!

I pawan kumar owner of the car pb22wq 3160. My car (Mahindra kuv 100 k4 mfalcon d75 5s xh) got damaged by an accident four months ago. I gave my car to company for reparing. My work is getting more delaided than the promised time. Repeatedly circumambulate company gave me excuses. Literally got frustated. Not satisfied reasons. I look forward to settling this matter amicably. If however the matter is not satisfactorily resolved quickly i will consider taking further action to resolve it. I look forward to hearing from you as soon as possible to resolve the problem.
Pawan kumar, asi punjab police
Abohar distt fazilka, punjab
[protected]
[protected]

As an owner of xuv 500. We had first 3 services free but was charged from the 2nd service itself. The rear ac had a malfunctioning and the bonet clip also weared out in the third service itself and also charged. For the 4th service they charged rs14000 which is way too much compared to other vehicles of the same category. I feel this a little too much to digest. So please do the needful.
Feel free to contact me.
We had this incident from eram motors calicut.
[protected]@gmail.com
[protected]

Dear team

I had given my car for work in first week of aug till date i have not received any follow up calls. It is i am doing follow up with insurance as well workshop. Last when i had called mr. Bait he is not responded calls and text me to have word with manager mr. Sharad. As per that i had called mr. Sharad & he has assured he will revert on monday this week till date no respond.

I am working as senior manager at reliance and being indian company keep lot of respect for company like mahindra. It is dis hearted and came to know why other company is leading answer is service.

My detail as below..

Deven varadkar

Vehicle no : mh 48 ac 9822

Number [protected]

Deven v

My name:teja krishna. M
Phone no.[protected]
Date[protected].
I am very dissatisfied with mahindra automotive service dealer in vijayawada my work is getting more delaided than the promised time still i am not getting a satisfactory quality. The executive and the manager are not responding properly. I have given my vehicle xuv500 ap 16 dc 0006 with an accident case on 14 july 2017 i have given it to the service body shop to fix my car. They told me that i wil get my car ready in 15 days and then they said i will get my car ready in august 1st or 2nd week and then they are saying i will get ready on 30 august still they did not make my car ready they are keep on prolonging my delivery time i am very dissatisfied with this dealer. This is not the first time it has happed last time also of date 8 june2017. I am very much harssed because of this issue there is no proper response from the dealer also. I have been saying this each time when they call me for the feedback but there is know response or change from the service.

Respected sir
I have a mahindra tractor in jaisalmer. Right now for repair we have repairs in our bikaner service center but they had cheat with us. We are not satisfied with your service center. They have mistake in my tractor. My tractor lift is not working properly and also they have commissioned to drivers.. It is cheating, fraud from your company. It will down your reputation. I want my tractor as it is.
You should listen farmers voice. I want only my tractor as it is in any conditions. I left not this matter easily cuz its not our black money that's our hard works money.
Please listen our voice and hope you will do something as soon as, that will be a mile stones for mahindra and indian farmer's.
Thanks
Basant devi
Farmer
Jaisalmer
[protected] (Mobile)

Dear sir,

we own a Ssangyong RX 5, RJ 32 UA 6000 and need Fan belt, Oil filter and diesel filter. i stay in ajmer and it is not available in ajmer or jaipur. i tried to buy in delhi dealership but they refused to issue the parts since the car is registered in ajmer. Kindly help in providing the parts as i am stranded and car is not working for past 7 days.

Vijendra singh
[protected]

I require second key of my mahindra vehicle ka 01 ad 8219,
(Engine no-hje4k23092, chasis no - ma1yt2hjue6k13306)
I have purchased it from m/s cabs india tours bangalore in aug 2016.
They have lost manual book of vehicle.
My registration was done in bhind district of mp.
I also require changes in ownsership of vehicle, for this i have submitted my registration card (Rc) with one of your dealer in jhansi (M/s natraj automobiles).

I do not have second key and i'm in severe risk that if this key is lost or damaged i would not be able to operate my vehicle.

M/s ashok motors... North lakhimpur dealership have not provided servicing workshop facilities to consumers. Without having a servicing workshop how they are running a dealership in here. The customers of dhemaji and lakhimpur district having great problems because tezpur servicing workshop centre is more than 300 km in distance. I think i have doing fault by buying mahindra's kuv100

Dear,

As the above-mentioned subject, we have given Mahindra Thar (Vehicle No: DL10CT8153) for regular service at your service station SRI DURGA AUTOMOBILE, 55, Rama Road, Moti Nagar, Industrial Area, Block C, Najafgarh Road Industrial Area, New Delhi[protected] on the last 10th of Aug 2017.

The guys charged 12, 797 for the service+alingnment+Balancing +Coating and some other things which are needed for the car.

But they have returned me the car just washed and polished nothing else. No additional work was done which is mentioned above. After I contacted the service manager he said bring your vehicle tomorrow we'll check and correct all the things. Then I stand whole day at a service station and make the alignment, balancing and coating in the car.

I seriously have doubt that the guys did nothing with the car. The material for the internal body(Lubricants, Small Parts etc.) which they have charged me they did not put actully.

Therefore I request you please look into the matter and suggest.

Attached invoice copies.

Thanks

Rahul Ramteke
[protected]
R.K.INC
73, Back Portion, Bhagat Singh Market,
New Delhi-110001

I have recently purchased mahindra kuv 100 four wheeler for own use. Which is not at all satisfied in any which means. Raised a complaint in showroom where i purchased, they took back the vehicle for rectification and returned the vehicle with even more issues with which i cant proceed further and now at present they dont even mind to respond for the issues and further rectification.
Requesting me to wait till next service which is not at all right.
Also they are consuming more than 5 litres of petrol in the name of trial during rectification and no repay for that too.
So i request you to consider the above true facts and help me to get it rectified at their end as soon as possible.
Name - anandkumar dhanabalan
Mobile - +[protected]
Vehicle number - tn 70 w 1054

Not satisfied with your service in your service center there adviser and supervisor is say that mahindra is giving me 3 hour for service time in one vehicle and he is taking 4 to 5 hrs in one vehicle yesterday he is say that i[censored] don't have time so u go and do service any where. My in timing is 11:30 and out timing 3:30 without service. So i request u that u give action on it. Otherwise ur reputation in farrukhabad is so low

I get my car serviced on 19th august 2017 and today is 29th and i have got 10 times call from your call centres which are very irritating i don't know what error your feedback system have that i have to give feedback for one service 10 times each day i got irritating calls from your cc department. Which i am fed-up of, resolve this issue asap we cannot except this from m&m this kind of stupid problem

Dear mr. Anand mahindra - need your kind attention to the issues i have been facing with my feb’2015 mahindaxuv 5oo w8 over the last years. My car has only run 22, 000 kms till date (Mainly city driven) and it looks like my car has spent more time in your service center than on roads. Frankly, i am now questioning my decision of believing & investing in indigenous / make in india while i had other non-indian made cars available at that time!

I am saying this cause number of parts/components have been replaced over the last year due to design/build faults as i understand from the service center. I. E. A) front windshield, b) indicator lever near the steering wheel, c) a/c part that was making noise and it continues to make noise even now l, d) door on the right passenger seat due to internal rusting (Currently on-going), e) clutch replaced, f) flywheel replaced g) every time i receive the car from service center, there is something else broken & i end up going back to the service center. H) unable to rectify car drifting to left even after multiple wheel balancing etc. I fear the car will not look the same in at the end of 5 years since i believe most of the parts shall be replaced and i’ll spend more time traveling to the service center. I had a hyundai car earlier and never had any problem for 12+ years.

Hence i urge you to replace my car to a brand new car rather than changing parts in installments. Please imagine the number days i had to reach office later, taken taxi/auto or asked a colleague for a drop to work or for the number of days the car was not available when needed & the pain & agony i have gone through after investing rs.18.5l in your dearm car! Xuv 5oo has become a joke in my office now due to the above reasons.

While i love the car due to obvious reasons, due to the recent issues i have frankly lost hope and telling my friends/colleagues against their decision to purchase a mahindra car.

Due to the gravity of this situation, i wanted to bring to you kind attention.

@mahindraxuv500, @anandmahindra, #xuv500, #xuv5oo, #anantcars