MakeMyTrip India Complaints & Reviews

I booked a hotel on 23rd February for 4 nights stay from 24th January 2024 to 28th January 2024. I made my booking through Make My Trip and paid the full amount. I got a confirmation voucher with Booking Id: NH[protected] / PNR: [protected]. I called the hotel same night who confirmed my booking after verifying my booking ID.

I made this booking well in advance for attending a conference on these dates in Cochin. I predicted...

Dear make my trip thank you so much for your pathetic service, as I have booked a ticket for 20 December from Delhi to haridwar which was cancelled and amount is refunded from bus operator but you guys have snatched it which must be reimbursed. The booking ID of my bus is NU[protected].
And the PNR no was 78FJD43M...

Hi MMT Team,

I have booked a NeuGo Bus from your website on date[protected] for Delhi Kashmiri Gate to Haridwar for two persons
I have reached to the pick up point before departure time 9:00PM but bus was not reached there on the departure time. I was waiting and continuesly called for half hour to the contact person number provided by bus operator, who already called me to confirm my booking before 1 hour of my bus...

I am writing to express my extreme dissatisfaction with the experience I had during my recent stay at the RedFox Hotel. I would like to bring to your attention the numerous issues I encountered and request a refund for the inconvenience caused.

Booking Details: I had made a reservation for a RedFox Executive Suite for two women from June 21st to June 24th, 2023, for a total of three nights.

Unbearable Smell:...

Our trip was confirmed on 6th june to goa where the flight takes off on 9th
On 6th we had a word with mr aakash kashyap regarding the itinerary of the trip and he made a package of 49, 900 including round trip flights, transfers to and from the hotel, a 4 star hotel (hotel reemz beach heaven anjuna) and a sunset cruise on 11th.
Despite of asking him again and again for the hotel he told us that this is the best hotel he is...

I have booked bus tickit from shirdi to Nagpur for yesterday ..dated yesterday journey ..but i missed bus operators doesn't call me also Shirdi operator doesn't help me to find out or cathc the bus ..even he behave too rudh bcoz I haven't booked tickit from him and he told me you booked online so it's not my responsibility ..i inform this mattr to make my trip but they are not responding ..i want my money back ..their call are also not get...

HI Team,

I had booked cab from Pune to Shirdi for Travel on 19th June and here is my experience below :-
1) The cab sent was Hyundai Xccent and I can say it was not sanitized at all as there were lots of mosquitoes and we kept complaining to the driver regarding this. (was having fever because of this and that's why I complained after 2 days)
2) The year of manufacturing was 2017 while on your website it was...

Hi MMT Team,

I have booked a round trip cab service Booking ID NC[protected]
from your website for Pune to Shirdi for Rs 5367 and I saw that you have mentioned "Best Price Guaranteed" under that station if I found any cheaper price for the same route you will refund me 5 times the actual cost of the trip.

On the above lines, I have found the booking for the same route and same category car type (sedan)...

I have booking yesterday ticket from makemytrip and they deducted payment from my credit card but didn't send booking details. When i went to airline website they ask us to check with agent since there is no booking available with this name or requested PNR no to check which is also not available in booking with Makemytrip. When i called makemytrip for this instances they simply told that booking not done and we will refund to your account....

Dear Sir/Madam,
I have book my airway ticket through your website under BOOKING ID NN2S8ET6JFWMRKW3868.
I book for Mumbai to Paris return flight ticket in Air India. Booking PNR no with Air India was PNR 5J47KY.
Mumbai to Paris (France) was on 21st May 2023 & Return Flight was on 3rd June 2023.
There were 2 passengers, me & my sister. On 2nd June 2023, we tried to reschedule my return flight from Paris to Mumbai...

We had made a booking of tickets from Madgao (goa) to Itarsi, under makemytrip trip guarantee scheme but my tickets were ended up waitlisted at the very last moment. MMT shared a refund voucher with us, but the voucher is not working at all.
MMT did fraud with us.

booking ID: NR[protected]....

Dear Sir/Madam,
I am writing regarding my recent booking with MakeMyTrip for a journey that included both an outward and an inward flight. I am deeply disappointed to inform you that the airline has canceled my outward flight, making it impossible for me to take the scheduled return flight. Despite my best efforts to resolve this issue, I have been unable to receive a refund from your company. I kindly request your assistance in resolving...

I had made a booking with booking ID NH[protected] on 13 June 2023 which did not get confirmed due to payment showing incomplete. However, my bank account got debited and I called bank's customer care as well who confirmed that the payment has been made to make my trip for booking the hotel.
I have also raised service request for refund on make my trip with Request ID :[protected], however no response is received yet. br...

I published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis....

On 10th of June I booked return ticket (LKO-DOHA).
The payment has been done successfully and still they didn't provide me the booked ticket/PNR.
What a process.
Booking Id: AN2DPJN28W4K2RZ32172...

I have a limit of Rs.8000 as tripmoney but unable to utilize the limit in tripmoney section it shows 8000 is approved but tried several times but not able use this...

My recent booking from MMT was denied due the hotel renovation and same was was explained multiple time from customer care representative and they promised my refund as earliest possible and still the amount was not returned to my account.
I have tried enough to get my refund amount past one month and still the process getting dead slow 🐌.
Please revert the process from my registered mail id
My Booking ID NH[protected]br...

I booked a holiday package through MakeMyTrip. But later I cancelled it. They told me via mail that remaining amount INR 45000/- after cancellation charge will credited to your account within 7 - 12 business days. But till now amount is not refund. Even cancellation charges deducted from the amount thats what to be refund amount showing. But when that to be will happen only God knows. No satisfactory answer from them when I am approaching...

There was a booking with the details
Booking ID - NF2KENVK6PJJ7PQJ0745
PNR - LC1J4A
amounting to INR 12, 621. The airlines has cancelled the flight which caused me lot of trouble and lot of extra expense. And after a month also I didn't get my refund. And all my conversations with makemytrip are draining and not useful.

Being a mediator, MakemyTrip is just minting money and not taking any responsibility....

Booking : Goa to mumbai (Spicejet) for 12th June 2023.

Complaint : Flight the spice jet flight was delayed by 7 hrs, then it was cancelled.

I had paid Rs. 3625 in total for the ticket.
Refund received : Rs. 3091
They didn't give the MMT convenience fees of Rs.309.
Then the remaining rs. 225 I don't know why it's not received (which was paid for locking the price)

It's not customer's...