Malabar Gold & Diamonds — Bracelet and ignorance from staff

Address: Malabar gold & diamond Tumkur

It's been 3 and half months since I have given my wife's golden bracelet for soldering as it was broken on its first use and I wasn't received it till now..even after visiting the branch( malabar gold and diamond Tumkur) for 3 times and even after regular follow ups through calls.. your customer executive Mr.vinay mark zadmali has been very ignorant that he won't reply after he attend the complaint.. he only say that to give him 10 minutes to check with the complaint and will call me back.. and he never come back with the reply . Please resolve this ASAP as my family were honest customer of malabar gold and diamond and we only buy jewellery from here.