Malabar Gold & Diamonds — defective chain sold and giving false commitment to return

Address: Dharwad, Karnataka, 580020

I have purchased chain from hubli unit, within 3 weeks it has got broken. When asked they have asked to sell it n purchase new with extra amount. After lot of argument they have taken back the chain for repair and return. After several follow up i got call from hubli unit that it is ready for collection. I went 2 times to collect it they are giving chain. Telling the reason that it is not ready. If it is not why they have called me. Every time i have to spend fuel charges for their irresponsible manner.
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Purchased one gold necklace from AR Rao Nagar hyderabad branch on 15/10/2017. At billing counter they put 5%Cashback on SBI debit card but till now I have not received any money. Please look into the matter. Enclosed Bill copy

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    201, Landmark Building, New Link Road, Andheri (W), Mumbai, Maharashtra, India - 400053
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