| Address: Dr A S Rao Nagar Secunderabad |
Dear Sir,
I have purchased one Diamond Ring valued 58000 from your A S Rao Nagar Branch on 21.3.2020 vide bill no ASNDB0003126
copy attached.
Ring guarantee certificate No 15J[protected] also attached.
I wish to you inform you that since the day of purchase I am not able to use the same as it is not fitting to lthe finger.
If I insert it once somehow again taking it out is another problem since it does not come out easily
Size of the ring should be such that It can be easily inserted or removed .
The ring was ordered based on the standard sizer given by your sales executive .
After ordering when the ring was delivered , to my surprise it us not fitting to the finger and I have to push it hard which causes little pain to the finger.
When approached your showroom they informed me that what is ordered is delivered.
This is not correct. Order was based on your advise only.
When I requested for exchange your sales executive informed me that I have to loose the making charges and wastage charges which is not acceptable and correct.
Pl note that I am a regularly and very old customer of Malbar gold for the past twenty years and purchased gold and Diamond ornaments several times
It is not fare for Malbar gold to treat a regular customer in this fashion
I request you to please :-
1. Rectify the Diamond Ring
2. Allow to select another ring if a available
without adding cost of making charges/
wastage
Kindly not I have spent Rs 58000 without using your item
Hoping favourable response
Yours sincerely
D HANUMANTHA RAO
Cell.[protected]
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