Malabar Gold & Diamonds — diamond mangalsutra issue

Address: Bangalore, Karnataka, 560067

Hi Team,
I have purchase one mangalasutra last yera 2017 july . I have just wore for two three days and saw one diamond fallen and the pendant bent, so I kept it inside not to wear and at the same time I called Malabar center they asked me to come over to jewelry but unfortutenly I was out of town since then I just delivered my baby. I was back ti in may 2018 and went malabar pheonix to complaint and they said I should check with Marathali branch since I purchased from there how ever they have taken it repire and confirmed nothing will happen again but just after a week one more diamomnd fallen from other line .
Jist like that diamonds cant fall, there is some manufactoring defect but your managers in malabar are not ready to accept, I am a regilar buyer og Malabar having that trust I purchase but first time I have been getting a negetive feedback from Malabar and your people at Jewellary are not ready accept the fact that its manufactoring defect.
Managalsutra ladies have their emotion attached if its falling how will I feel I am so petrified to purcahse anything Malabar now.

In voice NumberMLIDB0000011

I am so upset never ever I expected this from a reputed brand like Malabar.
Regards,
Soumya
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    201, Landmark Building, New Link Road, Andheri (W), Mumbai, Maharashtra, India - 400053
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