Malabar Gold & Diamonds — Giving wrong information during enrollment of monthly savings

Dear concern,
I have enrolled monthly scheme of saving of Aed 400, while enrollment no one told me that if I skip payment I should wait 2 months more to enjoy the bonus offer, and during payment also I asked no one told me this condition or such policy. I have cleared 12 months today when I told them to close the scheme and purchase gold. Stadium branch manager and staff told me I have to wait till may. Why should I wait when I paid full 12 months. It is very clear you people dont give any proper data while accepting our money when we come back to encash as gold. You make us run around. Very bad and pathetic service. Even your store manager is not clear on his answer. Thank you malabar gold for making us dissatisfied will ensure we share my experience with our collection let them not face this issue with you people. Dont take customer for granted and mis guide them.

Malabar - Quasis, stadium branch,
PAF ID[protected]
Mobile no : [protected]
Dubai, UAE
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    201, Landmark Building, New Link Road, Andheri (W), Mumbai, Maharashtra, India - 400053
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