Malabar Gold & Diamonds — Inferior quality of gold chain sold

I purchased a gold chain on 14 Feb 2016 for my dear wife as a gift on valentine day. The chain weighed 8 gm and costed INR 27, 230.40. After gifting my wife when she wore, the hook came off and she lost a pendant that she had additionally attached to the chain. After that, the chain developed cracks which made it very delicate and an indication of being broken any time. She stopped wearing it . Today on 23 July I went to return it as I was unable to find time since I was travelling on and out of Bengaluru. I was disappointed with staff as they simply tried blaming us and accusing us of tampering the chain. The condition to exchange was reducing the making charges of INR 3, 500 which as not acceptable to me as the product sold itself was defective. On top the staff did not had any one to manage customer complaints, could not communicate or understand the english language neither hindi. The Sales Manager -LIJESH K J seemed clueless to handle such issues, on top he provided me the name of the store director who conveniently had gone for a break and did not pick up the phone either when we tried calling him.