Malabar Gold & Diamonds — poor customer service

Malabar Gold & Diamonds — poor customer service

R Runa Philip Feb 12, 2018

Recently i visited malabar gold n jewelry mega mall sharjah on 9.2.18... I visited the outlet morning and bought a ring... After some few minutes staff asked up to hurry up as they have some maintenance work... And. So we did card transaction after which then the staff told they are having some system error and promised us to keep the bill ready and would be available once we come bak again after our shopping... We came back to store by afternoon to get the bill, but that staff was not there and there 3 to 4 staffs... I informed whole story to a philipo cashier lady... She asking thr other collegue and trying to convice us to go n come later... And which really made me upset and i questioned her is this the way to respond to a. Customer...??? Then she fianly called up the morning staff and asked for the barcode and made a manual bill... Stating that system is still not working... And i accepted that trusting "malabar" as im regular customer of malabar back in kerala and the qusais brnch... And i asked her to send my invoice via mail once the system is ready and gave her my mail id as well... After that i called up outlet twice... Till now i dint receive my bill copy by mail... I dont understand why there is no professional communication among thr staff...??? And y did the saleman collect money from me once if he knw that the system in not fine... I had a very bad experince. Will never choosee malabar again... Was this information helpful? No (0) Yes (0)
Apr 25, 2018 Nagaraj BR's response Dear team Purchased finger ring on 18/04/2018 but ring got damaging everyday. Visited at Malabar gold Tumkur branch, they telling if same problem faces they will change the ring. Note: Terms and conditions not even told at the time of purchase Please solve as soon as possible, hope Malabar will solve Apr 25, 2018 Nagaraj BR's response Dear team Purchased finger ring on 18/04/2018 but ring got damaging everyday. Visited at Malabar gold Tumkur branch, they telling if same problem faces they will change the ring. Note: Terms and conditions not even told at the time of purchase Please solve as soon as possible, hope Malabar will solve
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Comments

Flop Channel

from Kolkata, West Bengal

Mar 19, 2018

I purchase gold finger ring for my engagement in Riyadh Malabara within 1 week after wearing one by stones are coming out this is not acceptable the quality of the product is very bad.

Nagaraj BR

from Tumkur, Karnataka

Apr 30, 2018

Dear team

Purchased finger ring on 18/04/2018 but ring got damaging everyday. Visited at Malabar gold Tumkur branch, they telling if same problem faces they will change the ring.

Note: Terms and conditions not even told at the time of purchase

Please solve as soon as possible, hope Malabar will solve

Gopi Sridharan Reddy

from Mumbai, Maharashtra

May 21, 2018

Dear team,
We have purchased two gold neckless on different ocation with stone. But both the neckless got break from the joint. That was manufactured defect, our trust has gone from Malabar Gold. From next time onwards I will not refer you people.

Livin Varghese Palpath

from Kotamangalam, Kerala

Jun 13, 2018

I have purchased tissot 1853 model strap watch on 13th may 2017 from Malabar Gold, Sulthan Bathery.But with in a span of 1year it's been noticed that strap is damaged.