| Address: Malabar Gold and Watches, Mangalore |
Dear Sirs,
About a month back I had given intact running old Rado Diastar watch to change the strap to Malabar Gold showroom in Mangalore, and as they insisted gave watch for service, and they promised to give 2 years warranty too.
After few days I received call from their Bangalore showroom saying that some parts has to be changed which costs 8, 000.00 more.
On reply I asked them to just service the watch and give it back which they agreed. About 3 days back they gave the watch with new strap with a reduced price and said service is done and the warranty is only 6 months. After coming home I checked the watch. The dial was damaged inside edges. As I had a friend who was in Gulf, who was working for Rado, now retired, I showed the watch to him.
He opened the back plate and for my surprise, nothing was done. Even rubber ring was half. Immediately I had been to showroom...and the response was not encouraging.
It's a surprise for me, a International Co. MALBAR GOLD, is having untrained staff.
Please take this as a complaint and please do the needful.
Thanks and Regards
Ratnakar K
[protected]
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