Malabar Gold & Diamonds — Refused to make the product

Address: Kalpetta, wayanad, Kerala

My husband went through the website of Malabar gold to buy a diamond ring, we are not able to buy it through online at that time.so we went to the Malabar gold branch at kalpetta, wayanad, and showed them the design from the website.
The staff promised us that they will order it but have to wait because of the pandemic happening.
From July we waited for the ring .my husband has already advanced some cash also.

The amount the has mentioned was nearly 35000 rs. We already made advance of 20000rs and we were waiting for the ring.and two days back the staff called and said that because my ring size is 7, it's very small size.so it need to be made from Mumbai and it will be very late to get delivered and the price will be nearly 50000 rs. Also the staff said the size is not updated with cost.

We were surprised that they haven't made an effort to order it by making us wait for 2 months.also no proper information every time we call and visit. Very shameful on cheating the customers by fake promise.
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Malabar Gold & Diamonds customer support has been notified about the posted complaint.
 
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    Malabar Gold & Diamonds Phone
    +91 49 5272 6916
    Malabar Gold & Diamonds Address
    201, Landmark Building, New Link Road, Andheri (W), Mumbai, Maharashtra, India - 400053
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