Malabar Gold & Diamonds — Return of diamond necklace - bad experience

Address: Rangareddy, Andhra Pradesh, 500035

Invoice number : 844
Date of purchase : 20/02/2015
Location/Store : India-Hyderabad/Dilsukhnagar Branch
Store Head : Mr. Radeesh Kumar

SUB: RETURN OF DIAMOND NECKLACE

I bought a Diamond Necklace for my newly wedded Bride last year in Feb 2015-it was from your mine (Diamonds unlimited) collection in Dilusukhnagar Branch, Hyderabad, India.

Soon after the wedding day the ear ring broke (it was used only once)- we ended up coming back to the store following month and got it fixed.

Now my wife is petrified to wear the Necklace thinking it might break again- hence we decided to return the Necklace and visited the store on 25/01/2016- My Parents took the necklace to the store as i live in England.

I was Baffled to know that the store will deduct Rs 1, 250 per gram!! of gold ( say a gram of gold is worth Rs2, 500- you want to deduct Rs1, 250 per gram??- which is 50% deduction) this is outrageous (day light robbery) i feel conned.

i did check your online return policy and it says 99% value back (Screen shot below)
Product Type Buyback Value
Gold Jewellery
99% value of benchmark gold rate

I communicated with the online chat help (a Lady named Sunita, based in Mumbai) i have the whole conversation saved. Although she tried to help me by calling my father, it didn't solve my problem. she was not of much help as she said the online policy may differ from that of the store policy-

I was told by the Store people that i will have to loose almost Rs 50, 000 on a necklace worth Rs 1, 85, 000-This is Barbaric!!- I NEED SOMEONE FROM MALABAR TO CONTACT ME AND HELP ME IN RESOLVING THIS ISSUE.

To avoid escalating the matter further- please get in touch

Awaiting your prompt reply

Regards
Abhi
[protected]@yahoo.co.in
0091 [protected]