| Address: 502 CORAL PALACE, NEAR HOTEL SIGNATURE, BICHOLI ROAD |
My Maruti Baleno Zeta PE WE car Number MP09-CY-2326 (Car) was given for servicing on 29-Aug 2024 in response to offer call received from Mr Vishal from M/s NEXA Service Ocean Motors, Bicholi, Indore(Service centre)
Before this servicing, Car was in very good condition and used for small distances e.g. office and marketing, except very limited trips. It was very comfortable and driving was joyful before giving for servicing on 29-Aug 2024. Which was also known to Mr. Sunil, who received the car under PICKUP and DROP facility.
On 29-AUG-2024 at 9.37am Mr Shiva from Service centre, contacted in the morning and asking to add “AC filter cleaning, Lubricant and blower cleaning” at additional cost Rs1000/- which wasaccepted by me.
At 10.12am Rubber cleaner 850/- was also asked to add.
At 1.06 pm on replied of his miss- call, he informed about damage of Both front Arms along with bushes. Extra cost appx. 1800x2+100x2+ 1000 labour cost.
It was Shocking as there was no sign at all. I requested to know details of the same. That day, Service centre could not arrange arms on the date, hence matter was postponed for next day.
On 30-Aug-2024 Received Car at home in my absentia.
On 31-Aug 2024 at about 2.45AM morning, We used Car to drop my Family member to Airport, Indore about 15 km from my place. SHOCKING EXPERIENCE felt by we all (wife and younger son) i.e. IRRITATING and UNCOMFORTABLE VIBRATIONS of the Car observed at about 50 km appox in NORMAL ROAD (Bitumen and Concrete) condition (between Bicholi Hapsi and Airport, Indore). My family members also objected as after spend of Rs 12100/-, the AFTER SERVICING CONDITION was DETERIORATED then BEFORE SERVICING. Such vibration may damage other connection and parts also.
Same day I called him and he taken back the vehicle for checking but after receiving the same, no change was observed.
Another SHOCKING advice received from Mr Shiva, he advice to change front SHOCKUPS which was fully in very good condition before servicing and we have not faced any problem in past.
Now, this continuous expanse on a good vehicle is creating doubt of accidental handling or improper repairing done in the workshop, and expenditure and delay was imposed on us only without our fault. Which is injustice and not acceptable at all.
Feeling cheated and I strongly request to instruct them to repair my Car at no cost to meet at least my previous condition plus satisfactory addition repair done by them.
For that, at least give back, my additional amount of Arms replacement including labour charges. Also damaged shockups and related accessories, which are unexpectedly damaged within this service centre are to be replaced at no cost.
Expecting your strong positive decision inmy favour for Justice.
Mileen Laghate
Owner of car MP09-CY-2326
Mobile number- [protected]
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