| Address: New Delhi, Delhi, 110059 |
Next morning when i drove this car i felt some clear double noise from the front left side of the car and it was so annoying and i felt cheated after spending almost 11 lakhs on a car which has a poor noise and even my old car wasn't having such noise even after being used for more then 115000 kms.
That time i took all this very calmly and reported this issue to mr. Jitender who then fixed my appointment in mayapuri service station with mr. Ashutosh.
The next disappointment started, i took half day leave from office and called mr. Ashutosh. He was so arrogant & rigid with his approach that he said "ok you bring the car to us, we will get test drive done but not the repair work if situation arises," is it something that i am requesting for my fault". It is maruti's fault that a faulty/defective car was given to me.
Moving ahead, i went to mayapuri workshop and there someone test drove it for the fault but no noise was felt at that time. So, i came back with the perception that probably the issue got sorted on it own and it is perfectly fine.
But the next morning i felt the same noise again and luckily that evening jitender called me to ask if everything is fine (Which was a good gesture). I then told him the iss ue and he then suggested me to get it checked by sending someone to my house on saturday (23rd july'16). But saturday morning he told me that the technical person who could come to my home is on leave due to some unfortunate reason so now there is no one who could visit to inspect the problem.
Again, i called mr. Ashutosh to send other technical person to visit home but he told me that"agar aise 2-3 customer roz mujhse kahenge to sabke ghar to nahin jaayenge na". I repeatedly kept on saying that if i got the car myself noise would disappear by then, as i had noticed that the noise disappears after the car is driven for 10-15 kms, still he refused my valid reason and"ordered me"to take the car to workshop if i want to get the issue sorted.
Then i approached mr. Jitender again and decided to leave the car overnight in competent mahrauli as guided by him.
Today (24th july'16), i waited till 11:30 am for the response from mehrauli and then i called there. To my surprise the response i got was"aaj humne car chalaayi hai aur car mein noise hai. Koi problem wali baat nahin hai aap isse 2000 km chalaaiye, awaaz chali jaayegi". Is it a joke? It seems like i have purchased a second hand car at the cost of new car.
Do all your car have noise problem and they have to be driven by the customer for 2000 km to resolve such problems? If no then treat it as manufacturing defect and replace the part but he shows the risk of touching it for some further uncertain problems which might occur as the technology is new. Are you selling a product with such level o[censored]ncertainty & risk in touching and replacing the part?
Now in the evening, i got a call from competent mehrauli that problem has been fixed, but when i enquired deeply about how and what part has been replaced and is that mentioned anywhere, he said it is foc (Free of cost) so we don't tell what exactly has been done to fix this problem.In this way if further any problem occurs and i take it to the workshop then i cannot prove what previously has been done because i don't have anything on record. He then called me again and said only lubrication has been done to shocker (The same detail that i got in the morning with the further information that 2000 km chalaaiye awaaz chali jaayegi).
Now, my concern is, that currently this noise is a defect which we could identify, but what if there are some more unidentifiable faults in the car, who will take the responsibility?
I need record of any & every repair work done till now and secondly, if i find the noise or any other problem again then you will have to take this car back as i don't want second hand conditioned car at the cost of new car.
Looking forward to a quick & positive response from maruti as i have invested hard earned money in it.
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sanjay [protected] and anil [protected]