[Resolved] Maruti Suzuki India — engine and other problems in new suzuki gixxer

TARINI PRASAD Purohito

from Guwahati, Assam

Feb 20, 2018

Address: Khordha, Odisha, 751003

Website: Suzuki Bikes Manufacturing Division

I have recently bought a suzuki gixxer top end model. After driving for around a week, it started showing various problems. The engine started making a disturbing sound, black smoke came out of the exhaust, gear was jammed, etc. When i gave it to the service center they said that they have to open the engine and work on it for 2-3 days. Didn't expect this from a newly bought bike. Truly disappointing suzuki bikes manufacturing unit!!! Should have my bike replaced instead because spending 1lakh rupees and having the bike in the service center right after i bought it is not worth it at all.
Bought from: super sales motors pvt. Ltd.,
Suzuki motorcycle dealer in bhubaneswar, odisha, india

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Mar 25, 2018

Complaint marked as Resolved

Maruti Suzuki India customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2018

Maruti Suzuki India Customer Care's response Hi,

Greetings from Suzuki India,
We request you to please provide details of your complaint at [protected]@suzukimotorcycle.in, to enable us to process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Vehicle Reg.No
Chassis No
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[[protected]], Monday to Saturday between 9:00 A.M. to 05:00 P.M.

Regards
Team Suzuki