My bad experience with abt maruti (Karur) today. I was received multiple calls from the service center to bring the car for 3rd free services, today i booked the appointment and my father went with the car for service center and they have created the job card: jc20002666 and i received the message with the amount of 5508rs. I was shocked and immediately i called the service center and asked why 5508rs is required for free service and i reported the same to the head office of abt maruti coimbatore. After that, i received a call from karur service center and i was informed like there is no free service and i should go with a paid service. I got frustrated with their reply, i asked my father to come back home without doing any service. A few minutes later, i received a call and i was informed that a discount will be provided instead of a free service. They sent revised job card: jc20002684 with 3300rs. I agreed for the service which resulted in the invoice (024/bc/[protected] of 3336rs.
After my father arrived home, i checked the invoice. They have mentioned the mileage wrongly as 25, 475km but actual mileage in the car is 10, 300km. They billed extra car care kit which was not asked for.
Need justification on below points:
1.in the jc20002666 job card, they have mentioned 3, 000 labor charge. To change the engine oil, should i pay 3000 labor charge which is 3 times of oil price?
2. I was informed in the appointment call that it’s 3rd free service and after bringing the car to service station why i was informed that it’s a paid service? Is this the way to commit to customers?
3. After i questioned back for a labor charge of 3000 rs, they changed the job card with a labor charge of 1300 rs. Is this to cheat my father is not highly educated? Is this happening to each and every customer?
4. Why you are adding car care kit without my knowledge. Is this a technique to increase the bill amount?
5. Why mileage is mentioned wrongly? This will impact when i plan to sell my car.
This is not the first time i’m facing this kind of issue. While i was booking the car, i was cheated on the employee discount amount for buying a new car. I was made to pay the amount more than the actual price for additional car accessories.
I brought this issue to your attention to avoid this kind of issues in the future and i hope i will get reverted on this issue.
Reg no: tn42az8370
Date:[protected]
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