Maruti Suzuki India — Maruti Ertiga VDI 2nd gear issue

We have purchased Maruti Ertiga VDI in October 2013

Now it has run only 73000 kms till date and developed snag in 2nd gear as it is not clogging properly and

in this regard yesterday I approached one of your service centres to check this issue and according to them gear rings are damaged and they have to be replaced along with new clutch plates and

given me around Rs., , , , , , - estimate for this repair.

Sorry to say I have not expected such a low quality transmission from a highly reputed name in the automobile industry whose name often appears at top in quality standards.

Since it is a manufacturing defect (due to poor quality) in transmission, the company should recall my car at authorised service station and get the repair free of cost to retain customer loyalty.

Anticipating for a positive response from your side at the earliest.