Max Life Insurance — fraud call for deactivation of agent code towards bonus claim

I am got two phone calls to remove agent code deactivation process from my max life insurance policy[protected] to stop sending bonus and commission to agent. They shared that they recived the file number which state tht my bonus amount request recived from the head agent ms krishna murthy.
Later she told me that she will raised a complaint in gbic and after some time she shared me the complaint number too, also asked that i will be receiving the call frm gbic department and which i recieved the same and person stating we have to create a customer id for you were u can deactive the agen code.
For which he asked me to whats up the following documents like:

1. Address proof
2. Id proof
3. Passport size photo
4. Cancelled cheque

The caller saying that this year company has gain growth of rs.18000c, so that company has decided to declaring the bonus value of rs.58000/- to policy holder,

For that the policy holders have to create one dummy policy in bharati axia life insurance to deactivate the agent code, and then the bonus amount will be credit to you directly to policy holder.

The caller asked me to pay rs 30, 000/- it’s refundable and said will remove agent code from my policy. I have both called number and whats up number too.

When i asked them i will share the details in mail and request you to share the offical mail id but they insisted to share documents in whats up only

For trusting them on discussion they are confirming the policy number, second confirming that date of birth.

I am replied to i will go to the branch and then i will submit the documents, but they are ignored me to go branch and i got a doubt.

Note:
1. How they concern per got my contact details?
2. How they got per got policy number?
3. How they know the policy holder’s date of birth details?
4. They know my yearly premium amount and for 6 year total amount paid?
5. How they know what is the bonus amount tht accumulated.

In the above is for your information and provide me necessary guidance in this regards.

I have trusted max life and with such a gr8 brand name how come my details has been leaked to this people