Mcdonald's — refund not received for order not placed on 26th july 2018 and amount deducted twice

Address: Nashik, Maharashtra, 422005

Website: www.mcdelivery.co.in

Refund not received for order not placed on 26th july 2018 and amount deducted twice from phonepe. When i called up customer care with std code 022, executives gave me the same answer om 26/07/2018 and same from 6/08/2018 to 14/08/2018. On 11/05/2018. I had written an email to [protected]@mcdonaldsindia.com, but no reply.

I continuously requested them to transfer phone to senior official, phone was transferred to mr. Suraj. He said refund processed and contact phone pe for your refund money. I asked for transaction id and he answers that transaction id is not generated, i told him that i am a ca and when a monetary transaction is preocessed a no. Is generated, provide that no. Then he says accounts can provide, so he will escalate the matter.

I requested for mc donals accounts dept email & phone, but he did not provise, i asked hm whether he will mark a cc on my registerd email id (Registered with this stupid mc donalds), he said no.

Again on 13/08/2018 i requested and spoke to so called senior official priya. Shw also asked some quetions assured refiund but no email or phone provided.