Mercedes Benz India Ltd — a/c functioning

Address: Chennai, Tamil Nadu, 600080

Website: www.mercedes-benz.co.in

I regret to inform that i am highly disappointed with my mercedes benz gla - tn13 l 1000 purchased from trans car, ambattur, chennai.
Since, the purchase of my car i have a bad odors in my car. The car stinks, and it is unpleasant for all the passenger and it is highly harmful for health.

I have complained 3-4 times since then but they refused to accept, even after a regular service check smell remained, and later when i complained again they said the air filter had to be changed for about 10k, which was paid for and got it changed (In 1st year of purchase of my car)

But after a few days, the bad odor was back but it was only when the car was switched on.
Now on complaining, they are saying there is rat poop in the specific areas of the ac and that is the reason causing the smell. But this is the problem i have faced since my purchase of my car!!
I have 4 cars parked in the same place and how is it that the most expensive car would have rat poop on the ac parts?

Now, the transcar service advisor is compelling me to apply insurance as it is covered in my insurance policy as cost for rectifying the issue is coming up to rupees one lakh!

Highly disappointed with the service and quality of mercedes!

A bad experience since the purchase of my car, if the same is not rectified i wouldn't hesitate to take legal action against mercedes and trans car.