Hello
I strongly recommend don't waste your money on Mercedes Benz Product.
My Case:
While driving on national highway, my Benz Car suddenly stopped in middle of road and the handle got locked. Fortunately, I was behind a heavy vehicle and my speed was approx 40 KMPH.
I tried calling customer care, but the worlds best car customer care were not able to support me for almost 90 minutes.
After 20 mins the car started and I slowly started driving to service center, but after few KM, the engine was locked again.
Highly qualified engineers from BENZ were not able to diagnose the problem and after some trial and errors, they said vehicle is ready for delivery almost after a month time.
As this was a serious problem and it would had turned fatal and next time when i am driving my cars this will be always back of my mind and so I wont be able to drive freely. Therefore, I just asked for one simple confirmation in written, that the problem has resolved and similar problem will not arise again.
For which the BU Bhandari technician, refuse to give stating that we are not authorized, even after speaking with Benz sr. technical manager, he also denied that he cant assure this.
Its really unfortunate the way a world best brand has handled my case.
No respect for customers sentiment and not even ready to listen and accept the fault in vehicle.
The support team is very adamant and unfortunate were not even able to identify the problem, even after explaining the case.
Worst decision of my life, that I bought a luxury car frpm Mercedes Benz for safety and peace of mind, but it in turned ruined my mental peace.
The management least bother on customer safety and satisfaction?
It's really a mental torcher from BU BHANDARI and Mercedes Benz team.
What legal action do I need to take
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