| Address: Jaipur, Rajasthan |
Dear sir/ madam,
This is in regard to my mercedes e class rj 19 ch 0006 for which i am availing the service package for 60000 km or 3 years whichever is earlier.
The fact of the matter is that on 21st jan 2019
I had sent my car for servicing (With 57800 km reding) to tnt motors jaipur and i was assured the service manager mr akshay gaur that the car will be serviced completely within the package as its iv service is due and the vehicle will be returned in a day or two. The car was with tnt motors for almost a weeks time saying that car has been completely serviced.
To my utter shock and surprise, even after servicing of the vehicle, i was getting the message service due in the car automated system. When i spoke to the service manager mr akshay god explained that the complete servicing is done but was convincing me that i should get the car back for 20 minutes after two or three weeks.
With no other option left, i had to send the car again on 25th february and was informed that the car will be returned within 20 minutes as they are well aware of all the issues in the vehicle. I was taken aback when i was informed that no servicing was done last time, i need to pay complete servicing charges as the package has expired.
Even the estimate of the schedule work was shared with me on 27th february where as the vehicle was send to them on 25th february itself.
The irony of the matter is that on one hand my vehicle was unnessarily kept in the workshop for a weeks time and on other hand on the pretext of minor pending work, my car is again invited in the workshop thereafter which i am not only told that no servicing was done last time by the workshop but also arbitrallly imposed me with frivolous bill.
Gauging this type of attitude behaviour from the workshop, i am very sceptic about the quality of service and i am scared that in order to extract unnecessary money from me, servicing may not be so appropriate which would not only affect my mental peace but could also be dangerous.
Even after complaining to mercedes benz pvt. Ltd. Nothing actually happened other than receiving a aknwoldge email.
Best regards
Gaurav gehlot has
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