Mercedes Benz India Ltd — mercedes is a big fraud & cheating company. avoid at all cost

I am a victim of big fraud called mercedes. Lured by the big brand name of mercedes, i bought two e 250 cars in september 2016, from mercedes benz, through its authorized dealer, autohanger metro motors. I compared all the schemes available for car and asked for all quotations on email & approved the final quotation on email. I was promised best insurance available, and was charged rs 267986/ - for the insurance. I was not given any details of inclusions / exclusions; neither i met any insurance person, who explained all details. Neither any separate cheque was collected from me, for the insurance company. Amount charged to me, was all inclusive, including ex show room price, rto charges, insurance charges etc etc. As mercedes is premium car, i trusted them and i agreed for high insurance amount, to avoid any problems later, regarding insurance. But i was surprised to note later, that the debit notes / credit notes / invoices / insurance invoice given later, to me, did not matched with the quotation amount, given to me and approved by me. I was only given invoice of rs 128882/- for insurance. (Quotation screen shot attached) even the car ex showroom price and other quotes also did not matched, with the original quotation. We followed continuously for many months regarding this discrepancy, without any proper answer from this so called luxury brand. Fed up of followup, we stopped following up with them, after writing tens of emails and sending multiple reminders.

I drove the car for about 6000 kms in and not even completed 1 year, when the mumbai rains happened, on 29th august, 2017. My car was standing in my office compound in bandra and some water entered inside my car. Due to his i decided to send my car, to service center & my ordeal started
1- they claim road side assistance within 4 hours and i had to wait for 5 days and tens of phone calls / emails to tow my car, to the service center. After humungous followup, car was towed after 5 days. Reason given for delay - we are short of towing vehicles. We don’t have space to keep the car in service center. Etc etc. If you don’t having enough infrastructure to tow, service the cars, why the hell you are continuously selling the cars, in india. First improve the infrastructure and then sell.
2- when my car reached there, another problem started. We have bought 2 cars, one for me and other for my partner. They have mismatched the data for both cars. My car engine / chassis no is registered against my partner and viceversa, in their records. They created huge issue and i had to arrange all documents from my side, to prove, that it is my car and i am lawful owner of this car. This again took 3-4 days time. All this documents, were issued by their dealership only, but they insisted from me, to give everything, just to delay the repairs. And note, that till today, they have not corrected the mistake in their records, inspite of giving all documents. Even a third grade local company will not do such mistakes, and here we are dealing with the so called luxury & most premium car maker of the world, with pathetic systems.
3- after another humungous effort, they finally took the car, for repairs. Now the biggest problem started. First they started claiming, that my insurance did not covered the engine. I was surprised to listen this and after again tens of emails, they agreed to that engine is covered and there was some mistake from their end. Although my car was not fully submerged in water, during the rains, water had hardly reached below the seats, but still mercedes was not keen on repairing the car. They felt, that if we repair the car, and in future any problems, come, than it will come on mercedes, as car is under 3 years warranty plus one year extended warranty, which i took. So they made repair quotation of car of 92 lakhs, whose original price was 54 lakhs. So reliance insurance, obviously did not agreed for 92 lakhs repair charges as idv of my car was 52.15 lakhs. I strongly felt, that my car could have been repaired, but mercedes did not wanted to take future risk on them of repairing the car under warranty, so they created all this drama, so that my car can be declared total loss, by insurance company. Again after 45 days of the incident, on 14th october, i received email from reliance insurance, that my car has been declared total loss, and i shall be paid the idv of 52.13 lakhs. Also i will have to bear the parking charges and estimation charges of the car (Which i assume, would cross a lakh of rupees). They wanted me to agree on the same immediately. When i took the quotation of new car of the same model from mercedes, i was shocked to know, that they are asking me rs 18 lakhs more, to get the same model of the car. Reason - they said, all model is now replaced with facelift model and also, i will have to bear the rto charges again of rs 10 lakhs. Again i was surprised to know that the best insurance policy which was given to me, by mercedes does not covers return to invoice feature. Now, if you buy a car of above 50 lakhs, rto amount itself is around 8-10 lakhs, which is covered in rti feature, of insurance policy, in case of total loss of vehicle. Also, till now it is more than 65 days, and i am spending from my pocket daily conveyance amount, as mercedes has failed to provide my any courtesy vehicle, which was promised at the time of sales, that mercedes being a premium car, we shall provide you a courtesy car, in case your car is under repair, due to any reason. This is also done world wide by mercedes, but to indians, they give 3rd grade treatment. So i was not given courtesy cars, saying, that we are short of cars. It could have also been covered by insurance, if they would have provided by daily allowance add on, which they did not included in my insurance policy, even after charging huge amount. Also my emi is still continuing, which could have been covered under insurance add on of emi cover, which is valid for such situations. On top of it, their sister concern, daimler finance, is charging me rs 2 lakhs, pre payment penalty to close the loan, as if i am closing the loan, on my choice. These #, are so money minded, that they are not bothered about customer who is already suffering, but they want their pound of flesh.
4- on top of that, mercedes (Through their sister concern redline automotive) renewed my insurance, for second year, even if the car was under repair. And now refusing to refund the insurance amount of second year, even if the car has been declared total loss. Again, i have to run around to claim back this insurance amount.
5- i made complaint to autohangar, mercedes benz india, mercedes benz germany and to all concerned, that you should give me a new car, without charging me extra amount, as it was all mistake done by mercedes. Mercedes has cheated me, by charging, rs 2.68 lakhs for higher version of insurance and gave me a lower version, of only rs 1.29 lakhs. It is the case of breach of trust, mis selling, cheating, deficiency of service & i threatened them, to take this matter to social media, print media, consumer court, irda, insurance ombudsman & will claim damages for mental harassment also. But there was no positive response from them and they kept claiming, there is no mistake from their end and they have given me discount of the balance insurance amount, which is completely false and unethical. You cannot claim, to give me a discount on car, by reducing the features of my insurance and giving me a lower category insurance. This is blatant cheating & loot. They are just delaying the matter, in the hope, to tire me.
6- in recent times, in all major cities, there have been cases of excessive rains in single day, be it mumbai, bangalore, chennai etc. So these things are becoming common now. But if you happen to be a proud merc owner (Pun intended), keep your merc, at home. Don’t ever drive in monsoons, in your merc, as even if slight amount of water goes inside your car (With or without your fault), you might have to undergo same ordeal, as i am facing and will be asked to shell out lakhs of rupees. I am 100% sure, that mercedes is doing the same tactics with all its customers and god forbid, if any such incidence happens with you, be prepared for months of trouble and shelling out 15-20 lakhs more, inspite of buying a new car, with best possible insurance assurance, from the most luxury fake brand of the world.
7- mercedes should be banned from india, for making fool of indians, by giving them 3rd grade treatment, which is not part of their global standards.
8- i have approached consumer court, & other law enforcement agencies, so that i get justice, in this matter.

I request all to avoid buying mercedes, as it is a complete cheater organization and with only motive to make a fool of the customer, in what ever ways possible

Puneet nayak
Mumbai