Mercedes Benz India Ltd — rear spoiler of mercedes benz 200 d

This is in regards to my mercedes gla 200 d purchased in 2016.

The car is in warranty and i have also taken a service package.

While travelling on the highway recently the most shocking incident happened. The rear spoiler of the car has come off and flown away. I had never imagined this could happen with a brand like mercedes.

I have shown my car at auto hangar, saki vihar road, mumbai, india.

I was told that they will need to insepct the car and will need the car to check. After insepction of the car i receive a call and mail stating that there are screw driver marks on place where the spolier is fitted and someone has tried to remove the spoiler. I do not agree on this and nothing of this sort has happened.

Also if this was the case why was this not highlighted when the car was taken for inspection. The acknowledgement i have received does not mention all this. So how do i believe this.

I had never expected such a service from mercedes benz. Do you think will ever recommend someone to invest in mercedes.

Also i was informed that i will be receiving a call from the hod, but nobody calls up in return unless i call them.

The vehicle is at the workshop for a week now. I would request you to kindly look into to this urgently. Also as mentioned above the car is in warranty and also have a service package.

I want this to be looked into immediately and have the spoiler fitted at your end and hand over the car at the eatliest. As a customer this is the least that i can expect.